Senior Office Manager

About Bali Property Group

Bali Property Group is a real estate development and investment company based in Bali, working with private investors and clients across multiple villa development, acquisition, and asset management projects.

Our business spans the full lifecycle of real estate projects, from land and development coordination, through investor and client management, to the ongoing operation of completed assets.

As the company continues to grow, we are now building a stronger internal structure to support our developments and investment activities at a higher professional level.

About the Role

We are seeking a highly capable and experienced Senior Office Manager & Villa Operations Manager to become the central operational authority of the business.

This is a senior, hands on role with primary responsibility for real estate development administration, investment operations, and business coordination.

In parallel, the role will oversee villa short & long term rental operations as a secondary growth arm of the company, with the objective of building scalable systems and standards over time.

This is not a junior, assistant, or hospitality only role. It requires maturity, accountability, strong industry understanding, and the ability to manage responsibility independently while working closely with the company founders.

Key Responsibilities

1. Office Management & Development / Investment Operations (Primary Focus)

• Manage the day to day operations of the office and internal administration
• Organise and maintain all project files, contracts, and official documentation
• Coordinate AKTA related processes with notaries, legal advisors, and consultants
• Support real estate sales and development procedures, including client documentation
• Track payments, receipts, invoices, and follow up outstanding items
• Maintain clear and accurate operational and financial records
• Attend meetings, prepare notes, and ensure follow up on agreed actions
• Coordinate communication between founders, clients, investors, suppliers, and partners
• Ensure internal processes are structured, compliant, and professionally executed

2. Villa Short & Long Term Rental Operations (Secondary / Growth Focus)

• Oversee short & long term rental and villa operations for client owned assets
• Manage guest communication, bookings, and issue resolution
• Conduct villa inspections and prepare condition reports for owners
• Coordinate and supervise cleaners, maintenance teams, and service providers
• Ensure high standards of presentation, quality, and guest satisfaction
• Monitor operational performance, reviews, and service quality
• Build systems and foundations to later manage and lead a junior villa operations team

Requirements

• Minimum 3 years proven experience in real estate, property development, property management, or villa operations
• Strong understanding of Indonesian real estate procedures, including AKTA processes and coordination with notaries and legal advisors
• Experience handling contracts, official documentation, and payment follow ups
• Strong computer and digital skills across all office functions, including document management, spreadsheets, presentations, email, and cloud based systems
• High proficiency in office software and digital tools (e.g. Google Workspace, Microsoft Office, shared drives, task and file management systems)
• Ability to organise, maintain, and continuously improve digital filing, reporting, and operational systems
• Experience using social media, online advertising platforms, and digital software to support property marketing, listings, and business visibility
• Comfortable working with property platforms, OTA dashboards, CRM systems, and advertising or marketing tools
• Experience with Airbnb or other OTA platforms is a strong advantage
• Fluent spoken and written English
• Highly organised, detail oriented, and reliable, with strong follow through
• Able to work independently and take full ownership and responsibility for operations
• Confident communicating with clients, investors, suppliers, and external partners
• Proactive, solutions focused, and calm under pressure
• Long term mindset with interest in growing into a senior leadership position

Salary & Incentives

• Monthly salary: IDR 14,000,000 – 20,000,000, based on experience and capability

• Performance based incentives, including:

• Monthly KPI bonus linked to operational accuracy and performance

• Villa performance bonus based on quality, occupancy, and guest satisfaction
• Annual bonus linked to company growth and portfolio expansion
• Clear long term opportunity to grow into a senior leadership role and build a team

Who This Role Is For

This role is ideal for someone who:

• Wants real responsibility, not a narrow job title
• Enjoys structure, ownership, and problem solving
• Understands real estate and asset based businesses
• Is comfortable being accountable and making decisions
• Is looking for a long term position with growth potential

Important Note

This role is not suitable for junior administrators or candidates with hotel only or hospitality only backgrounds who lack real estate or property management experience.