Shifting Engineer

6 days ago

Jakarta, Jakarta, Indonesia Mitra Solusi Infokom (MSInfokom) Full time 15,000,000 - 30,000,000 per year

Job Description:

  • Melakukan monitoring harian terhadap perangkat jaringan dan keamanan (network & security devices) melalui NMS/SIEM tools.
  • Menerima, mencatat, dan menangani tiket incident/problem sesuai dengan prosedur Level 1 (L1 Support).
  • Melakukan analisa awal terhadap gangguan jaringan dan keamanan, serta melakukan troubleshooting dasar.
  • Melakukan eskalasi ke tim Level 2 (L2) atau vendor terkait apabila masalah tidak dapat diselesaikan di level L1.
  • Memastikan semua tiket ditangani sesuai SLA (Service Level Agreement).
  • Melakukan update status tiket secara berkala hingga resolusi tercapai.
  • Menyusun laporan aktivitas harian dan shift handover report.
  • Berkoordinasi dengan tim lain untuk memastikan ketersediaan dan keamanan jaringan tetap optimal.
  • Menjaga dan mematuhi standar keamanan informasi dan kebijakan operasional perusahaan.
  • Bekerja secara shifting (24x7 operation).

Job Requirements:

  • Minimal D3/S1 Teknik Informatika, Sistem Informasi, atau bidang terkait IT/Telekomunikasi.
  • Memiliki pengetahuan dasar dan pengalaman di bidang Network dan Security (Routing, Switching, Firewall, VPN, IDS/IPS, dll)
  • Familiar dengan perangkat seperti Fortinet, Cisco, Mikrotik, Palo Alto, Juniper, Check Point, atau sejenisnya menjadi nilai tambah.
  • Mampu melakukan troubleshooting dasar jaringan dan keamanan.
  • Memiliki kemampuan komunikasi dan koordinasi yang baik.
  • Mampu bekerja di bawah tekanan dan dalam sistem shift (siang/malam).
  • Bersedia bekerja pada jadwal rotasi (24x7 operations) termasuk akhir pekan atau hari libur.
  • Memiliki sertifikasi dasar jaringan atau keamanan seperti CCNA, FCA, CompTIA Network+, atau sejenisnya menjadi nilai lebih.
  • Memiliki sikap tanggung jawab, teliti, dan berorientasi pada penyelesaian masalah (problem-solving).

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