Software QA Analyst

About Us

We are a fast-growing SaaS company dedicated to delivering a flawless user experience. Our engineering team is focused on building robust automated testing infrastructure using Playwright, and we're now looking for a Manual QA Analyst to ensure nothing slips past. This role is perfect for someone with a sharp eye for detail, excellent communication skills, and a love for finding (and fixing) problems before our users ever see them. Bonus points for exposure to automated testing frameworks.

The Role

As our Manual QA Analyst, you'll:

• Design and execute manual test cases for web-based SaaS applications.
• Perform exploratory testing to uncover defects that scripted tests might miss.
• Act as the first point of contact for user-reported bugs—reproduce, investigate, and document them clearly for the development team.
• Run an ongoing internal "bug bounty" initiative to proactively discover and log issues before they reach production.
• Maintain clear documentation in Confluence, including test plans, regression checklists, and coverage maps.
• Work closely with developers, product managers, and our Automated Test Engineer to prioritise fixes and identify high-value cases for automation.
• Participate in release readiness checks and go/no-go decision-making.

Key Responsibilities

• Shift Left Testing: Be involved in the requirements phase to review designs, user stories, and acceptance criteria, and to identify potential gaps early.
• Manual Testing: Design, maintain, and run regression, functional, and negative test cases.
• Exploratory Testing: Conduct scenario-based testing to catch subtle and high-impact bugs.
• User Bug Triage: Communicate with users to quickly reproduce and log user-reported issues with all required details (steps, expected vs. actual, environment, evidence).
• Bug Hunting: Proactively search for and document defects in staging and production environments.
• Documentation: Keep test cases, test plans, test run results, bug reports, and coverage documentation up to date and accessible.
• Collaboration: Partner with the QA automation engineer to hand over high-value test cases for automation.
• Release Testing: Execute regression and smoke tests before production deployments.

What We're Looking For

• 3+ years of experience in manual QA for web-based SaaS products.
• Fluent English—both written and spoken.
• Strong exploratory testing skills and curiosity to find edge cases.
• Proven ability to reproduce and document complex bugs from minimal information.
• Experience using automated testing frameworks such as Playwright

Ideal

• Previous exposure to Playwright, particularly collaborating with automation engineers or contributing basic test scripts.
• Understanding of BDD scenarios and how they interact with automation (a plus).
• Bonus points for accessibility testing, load/stress testing, SQL basics, or experience with Docker/CI environments.

What We Offer

• Competitive salary based on experience
• Collaborative and fast-moving environment.
• Opportunities to work alongside skilled automation engineers
• Work on a project used daily by leading global tech companies

Job Type: Full-time

Application Question(s):

• Do you currently live in Bandung, Indonesia, and are you able to work on-site?
• How many years of manual QA experience do you have with web-based SaaS applications?
• Are you fluent in both written and spoken English? Please provide examples of when you've used English in a professional setting.
• Describe a complex bug you found and documented. What tools did you use, and how did you ensure it could be reproduced by developers?
• What experience do you have with exploratory testing? Please describe your approach.

• Have you ever been responsible for reproducing and triaging user-reported bugs? (Yes/No) If yes, explain your workflow.

• Do you have experience running or contributing to a bug bounty or internal defect-hunting program? (Yes/No) If yes, give details.

• What is your expected monthly salary in IDR for a full-time role in Bandung?