Branch Manager Retail

1 week ago

Tangerang, Banten, Indonesia Pixie & Vogue Authentic Full time
Key Responsibilities
1. Sales & Business Performance
  • Mencapai dan melampaui target bulanan, kuartalan, dan tahunan store.
  • Memantau KPI (AOV, conversion rate, footfall, UPT, retention).
  • Analisis tren penjualan dan membuat action plan untuk meningkatkan kinerja.
  • Mengelola inventory, memastikan stok cukup dan rotasi barang optimal.
2. Customer Experience
  • Menjaga standar pelayanan luxury (high-touch service, personalized experience).
  • Menangani complaint atau special request pelanggan high-value dengan profesional.
  • Membangun hubungan jangka panjang dengan VIP / loyal customers.
  • Memastikan store ambiance sesuai standar—display, kebersihan, aroma, lighting.
3. Team Leadership & Coaching
  • Memimpin, mengembangkan, dan menilai performance seluruh tim store.
  • Memberikan coaching harian dan weekly briefing untuk meningkatkan skills tim.
  • Mengatur jadwal, kehadiran, dan disiplin karyawan.
  • Rekrutmen dan training karyawan baru bila dibutuhkan.
4. Store Operations Management
  • Memastikan seluruh SOP operasional dijalankan dengan benar.
  • Kontrol cash management dan proses transaksi harian.
  • Memastikan keamanan barang (shrinkage control).
  • Koordinasi dengan HO untuk kebutuhan merchandising, marketing, dan event.
5. Reporting
  • Membuat laporan sales, inventory, loss prevention, dan analisis visitor.
  • Melaporkan isu operasional dan usulan perbaikan ke management.
Qualifications
Must-Have
  • Minimal pendidikan D3/S1 semua jurusan.
  • Pengalaman 3–5 tahun di management level retail, lebih disukai luxury brand, fashion premium, jewelry, atau beauty.
  • Memiliki leadership kuat dan berorientasi pada target.
  • Mampu memberikan pelayanan premium dan memiliki komunikasi sangat baik.
  • Paham konsep visual merchandising dan luxury customer journey.
  • Teliti dalam administrasi, laporan, dan manajemen inventory.
  • Bersedia bekerja shift, weekend, dan public holiday.
Nice-to-Have
  • Pengalaman handling VIP clients / high-spending customers.
  • Pengalaman mengelola event boutique/trunk show.
  • Bahasa Inggris untuk komunikasi bisnis (nilai plus).
  • Memahami sales analytics dan KPI monitoring.

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