Technical Operations Engineer
3 days ago
We are hiring for our client for
Technical Operations Engineer
Location: South Jakarta | Full WFO
Shifting Schedule (On call)
Employment Type: Contract 6 Months (Under client)
ABOUT THE ROLE
As an
Technical Operations Engineer
, you will be responsible for handling advanced technical issues and ensuring reliable support for our customers in an enterprise environment. You will work closely with global teams to troubleshoot complex problems, document solutions, and help maintain high customer satisfaction. This role requires strong technical skills, effective communication, and readiness to work in shift and on-call rotations.
REQUIREMENTS:
- Bachelor's degree in
IT / Computer Science
. - 2–3 years
experience in IT Support / Technical Support / Application Support. - Strong knowledge of
Windows Server (2016/2019/2022)
including AD, IIS, RDS, and GPO. - Familiar with
Linux (RHEL/CentOS)
, basic networking, and
MacOS. - Understanding of security & communication protocols (HTTP, LDAPs, SAML, REST API, RADIUS, TLS/SSL, SSH).
- Experience supporting
SaaS or enterprise systems
;
CyberArk (PAM/EPM)
experience is a plus - Strong troubleshooting, analytical, and problem-solving skills
- Fluent in English.
- Willing to work
shift schedules
,
on-call rotation
, and able to join immediately
RESPONSIBILITIES:
- Handle customer technical issues via
portal, live session, and phone - Troubleshoot and resolve
advanced technical problems - Document issues and solutions
- Work closely with
global support, security, sales, and operations teams - Participate in
on-call rotation
for 24/7 support
If you meet the qualification and interested please kindly to send your updated CV to:
| with subject: L2 Engineer - [Your Name]
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