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Regional Manager

1 hour ago

Medan, North Sumatra, Indonesia CINEPOLIS INDONESIA Full time

Key Responsibilities:

  1. Business & Performance Management

    Review P&L, cinema/film performance, operational trends, and Guest feedback to drive forecasting, operating strategies, and continuous performance improvement.
  2. Operations & Compliance Excellence

    Ensure all assigned cinemas are efficiently managed, well-maintained, compliant with SOPs, service standards, audits, and operational controls, including utilities and OPEX optimization (COGS, wastage, pilferage, logistics).
  3. People Leadership & Development

    Lead and support Cinema Managers in achieving KPIs (Admissions, SPH, Strike Rate); coach, develop, and guide teams to enhance capability, productivity, and career progression.
  4. Guest Experience Leadership

    Safeguard and elevate guest experience across all sites by enforcing service standards and taking corrective actions based on GX insights.
  5. Cross-Functional & Strategic Collaboration

    Monitor marketing initiatives, provide structured feedback, act as a communication bridge between management and cinema teams, and support other areas as advisor when needed.
  6. Senior Oversight & Role Modelling

    Lead more sites, including complex locations, ensure manpower efficiency, manage disciplinary matters, and serve as a leadership role model for all Cinema Managers.

Qualifications

  • Preferably holds a Bachelor's degree in Management, Business, Hospitality, or a related field
  • 5–7 years' experience in retail, hospitality, F&B, or cinema operations.
  • Strong financial and analytical capability.
  • Proven leadership, people development, and decision-making skills.
  • Willing to travel frequently within the Region.