Customer Service

2 days ago

Tangerang, Banten, Indonesia Swing Full time

Swing
is a sports booking application currently focused on
golf driving range reservations
across various cities in Indonesia. Through Swing, users can easily book sessions quickly, conveniently, and with instant confirmation directly to the venue.

As Indonesia's leading golf booking app,
Swing is now growing and expanding into a multi-sport platform
, covering
tennis, badminton, padel
, and other sports with a mission to deliver a
seamless, efficient, and enjoyable experience
for every sports enthusiast in Indonesia.

Role Overview:

We are looking for a
Customer Service
who is proactive, detail-oriented, and passionate about providing an excellent user experience. In this role, you will manage communication between users, partners, and internal teams to ensure every booking runs smoothly from inquiry to confirmation.

Key Responsibilities:

  1. Act as the main communication channel between Swing users and the company (via WhatsApp, email, or social media).
  2. Handle customer inquiries, assist with bookings, and provide quick, friendly, and solution-oriented responses.
  3. Manage booking changes such as
    reschedules
    or
    cancellations
    according to standard procedures.
  4. Monitor incoming booking data from the system
  5. Ensure booking details are accurate and confirmed with the sports venue on the play date (via WhatsApp group or partner chat).
  6. Coordinate with the Operations and Tech teams to synchronize data and resolve any discrepancies.
  7. Maintain daily reports on booking status, customer issues, and partner feedback.

Qualifications:

  1. Minimum
    1 year of experience
    in
    Customer Service
    or
    Operations
    , preferably in
    hospitality, travel, or sports booking
    industries.
  2. Proficient in
    Google Sheets
    ,
    Discord
    , and
    WhatsApp Business
    .
  3. Detail-oriented, fast-responding, and comfortable working with integrated data systems.
  4. Strong communication skills and a positive, solution-driven attitude.
  5. Self-motivated, independent, and able to manage tasks without constant supervision.

You can also apply to email , with the subject line:

CS Operations – [Your Name]

Why Join Swing?

  1. Be part of a fast-growing sports tech startup in Indonesia.
  2. Work in a
    collaborative, flexible, and performance-driven environment
    .
  3. Opportunity to grow into an Customer Experience Lead role as Swing expands into more sports categories.

  • Customer Service

    2 weeks ago

    Tangerang, Banten, Indonesia UniPin Full time 3,000,000 - 5,000,000 per year

    Job Description:We are looking for a proactive and customer-oriented individual to join our team as a Customer Service representative. The ideal candidate will handle customer inquiries, provide product information, and ensure excellent customer experiences. This role also involves supporting sales activities, meeting targets, and maintaining good...

  • Customer Services Specialist

    2 days ago

    Tangerang, Banten, Indonesia Mimosa Grup Full time

    Company DescriptionMimosa Grup is an authorized dealer of Geely, MG, Wuling, Hyundai, Mazda, GWM, and Jetour. We provide comprehensive vehicle options and services to meet various customer needs. Our website, , offers detailed information about our products and services. For additional inquiries, please contact our hotline at Role DescriptionThis is a...

  • Customer Service

    6 days ago

    Tangerang, Banten, Indonesia f-2931-4b92-af84-df77b88a2ecb Full time

    About the team:G-support team drives one of our core values 'Outserve Our Customers' and provides support to in-country business units and a wide range of verticalsAbout the Assignment:Guide our consumers and partners in using our productsManage service inquiries and disputes arising from our consumers and partnersProvide excellent customer service to our...

  • Customer Service

    2 days ago

    Tangerang, Banten, Indonesia PT Rajawali Lestari Inovasi Full time

    Swing (Instagram & TikTok : ) is a sports booking application currently focused on golf driving range reservations across various cities in Indonesia. Through Swing, users can easily book sessions quickly, conveniently, and with instant confirmation directly to the venue.As Indonesia's leading golf booking app, Swing is now growing and expanding into a...

  • Customer Service Specialist

    6 days ago

    Tangerang, Banten, Indonesia PT. BERKAH GIAT JAYA Full time

    Job DescriptionAnswering an Incoming all channels (Calls/Respond Chat/Reply Email)Handle customer complaints by clarifying, selecting, and explaining teh best solution to solve the problem, and following up to ensure resolutionProvide Customers about product & service informationEscalate priority issuesEnsure excellent service standards and maintain high...

  • Customer Service

    2 days ago

    Tangerang, Banten, Indonesia PT INFO CEMERLANG ANDAL NUSA Full time

    Job Description:Handle Chat Omnichannel (Whatsapp, Instagram, Tiktok, Twitter, Facebook)Admin stuffPengecekan secara rutin untuk leads potentialFU student open dan inactiveRequirement:Any bachelor degreeCommunication Skills & ResponsivenessProduct and Service Knowledge & Customer FocusBasic English is a must, fluent is a plus pointJob Type: Full-time

  • Customer Service Representative

    2 weeks ago

    Tangerang, Banten, Indonesia PT Mitracomm Ekasarana Full time 3,000,000 - 5,000,000 per year

    PT Mitracomm Ekasarana membuka lowongan kerja untuk posisiCustomer Service Representative - Penempatan BintaroKualifikasi :Pendidikan D3/S1IPK minimal 2.75Pengalaman minimal 1 tahun sebagai Customer Service / Sales (nilai plus)Fresh graduate are welcomeKomunikatifGood Attitude / Berpenampilan baikBersedia ShiftingBersedia kerja dengan targetDeskripsi Kerja...

  • Customer Service Supervisor

    2 weeks ago

    Tangerang, Banten, Indonesia CV Inovasi Gurih Anugerah Kembar (OELEK) Full time 6,000,000 - 8,000,000 per year

    Kami mencari Supervisor Customer Service yang berpengalaman memimpin tim untuk mengawasi operasional customer service, menangani komplain pelanggan, dan memastikan tim memberikan pelayanan terbaik dengan response time yang cepat dan profesional di semua platform komunikasi.Job Responsibilities:Mengawasi dan memastikan tim Customer Service menjalankan SOP...

  • Customer Service Representative

    2 days ago

    Tangerang, Banten, Indonesia G2G Full time

    Job ScopeProvide troubleshooting assistance for customer orders, account status, and relevant problemsProvide data and guides to help the sales teamStay up-to-date with new product and feature launchesReview pending orders and specific customers requests to ensure excellent customer service and customer experienceMaintain FAQ articles to keep up-to-date...

  • Customer Service

    4 days ago

    Tangerang, Banten, Indonesia Tjap Nyonya Kaya Full time

    Pendidikan minimal SMA/SMK sederajat (lebih diutamakan D3/S1 semua jurusan).Berpengalaman di bidang Customer Service menjadi nilai tambahMemiliki kemampuan komunikasi yang baik, ramah, dan sopan.Mampu bekerja di bawah tekanan dan menangani keluhan pelanggan dengan tenang.Berpenampilan rapi, profesional, dan memiliki attitude yang baik.Mampu mengoperasikan...