Cafe Manager

Responsibilities:

• Oversee all aspects of cafe operations, including staffing, inventory management, budgeting, and customer service.
• Hire, train, and supervise cafe staff, ensuring adherence to company policies and procedures.
• Develop and implement strategies to maximize sales and profitability while maintaining high-quality standards.
• Monitor inventory levels and order supplies as needed to meet demand and minimize waste.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Collaborate with the kitchen team to develop and update menu offerings based on customer preferences and seasonal availability.
• Manage the financial aspects of the cafe, including budgeting, cost control, and revenue tracking.
• Stay updated on industry trends and competitors offerings to identify opportunities for improvement and innovation.
• Manages day-to-day operations, ensures quality, standards, and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Provides services that are above and beyond for customer satisfaction and retention.

Qualification:

• Proven experience in cafe or restaurant management, with a minimum of 3 years in a leadership role.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent customer service skills and a passion for creating memorable experiences for guests.
• Solid understanding of financial management principles, including budgeting, cost control, and profitability analysis.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Bachelor's degree or certification in business administration or business management is advantageous.
• Extensive experience in a high volume, a la carte Restaurant
• Excellent organizational and time management skills.
• Effective communication skills and exceptional customer service skills.
• Outstanding communication and analytical skills, up-to-date with culinary trends and optimized service processes
• Fluent in English (oral and written) is a must; Excellent knowledge of F&B Management
• Availability to work a variety of shifts, weekends and public holidays, as required