Account Manager

In GetFound, we empower our clients to create a competitive edge by enhancing their market presence, improving processes, and driving sustainable growth through effective go-to-market strategies.

We're a fast-growing growth consultancy led by award-winning founders, including Y Combinator and Forbes 30 Under 30 alumni. Since our launch in February 2024, we've grown from a team of 4 to over 80 people, and currently serving 300+ clients worldwide. Our mission? To help businesses from local SMEs to global enterprises unlock their full potential through innovative strategies, data-driven insights, and hands-on support.

What You'll Be Doing:

As a Relationship Manager, you'll play a pivotal role in delivering an exceptional client experience. You'll serve as the bridge between our clients and internal teams, ensuring seamless execution, strong retention, and consistent satisfaction. If you thrive in a fast-paced environment, love problem-solving, and are passionate about building lasting client relationships, we want to hear from you.

• Client Engagement:
  Attend key online and offline meetings, from onboarding to strategy discussions and monthly reviews ensuring clients feel heard and valued every step of the way.
• Proactive Communication:
  Act as the go-to person for client inquiries and updates. Follow up promptly with clear meeting summaries and ensure nothing falls through the cracks.
• Cross-Team Collaboration:
  Work closely with internal teams Collaborate with teams from various divisions to align project operations with marketing objectives, ensuring client satisfaction and driving revenue growth.
• Client Satisfaction & Retention:
  Be the voice of our Client. Address concerns with empathy and effectiveness to build trust, loyalty, and long-term partnerships.
• Business Development Support:
  Identify upsell or cross-sell opportunities and contribute to the growth of your client portfolio.
• Strategic Coordination:
  Partner with project managers to ensure client expectations are well-aligned with internal capabilities and timelines.
• Performance & Reporting:
  Track key performance metrics, conduct marketing analysis, and share insights through structured reporting to help clients visualize their growth journey.

What You'll Bring

• 1–3 years of experience in client handling or account management.
• Exceptional fresh graduates are also encouraged to apply, particularly those from Business, Marketing, Communication, Public Relations, or related fields (though we welcome all backgrounds).
• Also open to high-achieving fresh graduates in Business, Marketing, Communication, Public Relations, or a related field (but all backgrounds are welcome).
• Excellent communication skills in both Bahasa Indonesia and English, verbal, written, and interpersonal.
• Strong organizational skills and attention to detail, and able to manage multiple client accounts simultaneously.
• Empathetic, proactive, and solutions-oriented mindset.
• Ability to work independently and collaboratively in a fast-paced, high-growth environment.
• Must be able to work from our Setia Budi office (Full WFO).

We're not just looking for someone who checks all the boxes for this role, we're looking for a partner in our journey of growth. Someone who's ready to dive in, contribute to our vision, and help us take things to the next level.

If you're looking for an environment where your ideas are valued, your voices are heard, and your contributions directly impact us and our client's growth,
this is the place for you
.

Ready to Take the Lead?

This is your chance to join a high-performing team, contribute to exciting projects, and shape the future of digital strategies. If you're ready to make a change and learn from the best, we're excited to hear from you