Managed Service Team Leader

6 days ago

Bandung, West Java, Indonesia PT Indo Online Mitra Usaha (Vox Asia BraveHub) Full time $40,000 - $80,000 per year
Job Summary

We are looking for a Managed Service Team Leader to lead our MS team in delivering high-quality managed services to enterprise clients.

This role is responsible for ensuring service availability, performance, and reliability while driving operational excellence and team efficiency in a dynamic, fast-paced environment.

Key Responsibilities
  • Lead and supervise the Managed Service team in daily operations, monitoring, and incident management.
  • Ensure all IT and cloud services meet SLA (Service Level Agreement) and KPI targets.
  • Manage incident, problem, and change processes.
  • Do the testing on Managed Service Request
  • Coordinate with cross-functional teams (Network, Cloud, Security, Developer) for service delivery and issue resolution.
  • Review and maintain operational documentation, and technical reports.
  • Act as the primary point of contact for client communication related to service operations.
  • Prepare and present regular performance reports to clients and internal management.
  • Identify and implement process improvements and automation initiatives to enhance service efficiency.
  • Support cloud infrastructure management (AWS, Azure, OVH), including monitoring, patching, and capacity planning.
  • Mentor and coach team members to build technical and operational excellence.
Qualifications
  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • 3–5 years of experience in IT Managed Services, with at least 1–2 years in a leadership or supervisory role.
  • Strong understanding of cloud platforms (AWS, Azure), server administration (Linux/Windows), and network fundamentals.
  • Hands-on experience with monitoring tools, backup systems, and incident management workflows.
  • Good knowledge of ITIL processes and service management best practices.
  • Excellent leadership, analytical, and communication skills.
  • Able to work under pressure and manage multiple priorities effectively.
Preferred Skills
  • Certifications such as AWS/Azure Cloud Practitioner, ITIL Foundation, or CCNA are highly advantageous.
  • Experience with automation tools (e.g., Ansible, Terraform, PowerShell scripts) is a plus.
  • Familiarity with cybersecurity principles and compliance standards.

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