Customer Service Officer

4 days ago

Surakarta, Central Java, Indonesia Valdo Inc. Full time

Tanggung jawab

  • Menangani pertanyaan dan keluhan pelanggan terkait pesanan, pembayaran, pengiriman, dan akun sesuai SOP.
  • Memberikan solusi yang cepat, tepat, dan berorientasi pada kepuasan pelanggan.
  • Berkomunikasi secara jelas dan profesional melalui chat, email, atau telepon.
  • Mengoperasikan sistem customer service dan memperbarui data kasus secara akurat.
  • Mengelola beberapa tiket secara bersamaan serta melakukan eskalasi bila diperlukan.
  • Beradaptasi dengan perubahan kebijakan, sistem, dan target layanan.

Kualifikasi

  • Laki-laki
  • Pendidikan: Minimal Diploma 3 (D3) dari segala jurusan.
  • Memiliki kemampuan komunikasi tertulis yang sangat baik.
  • Kecepatan mengetik minimal 50 WPM (Words Per Minute) dengan tingkat akurasi 93% (Wajib melampirkan bukti tes mengetik).
  • Kemampuan untuk menangani beberapa percakapan chat secara bersamaan dan bekerja dalam tekanan.
  • Terampil dalam menggunakan platform live chat
  • Terampil dalam melakukan input data (data entry) dan analisis data dasar.
  • Mahir mengoperasikan komputer, khususnya Google Workspace (Google Sheets) dan Microsoft Office.
  • Menguasai Bahasa Indonesia yang baik dan benar (lisan dan tulisan). Kemampuan Bahasa Inggris akan menjadi nilai tambah.
  • Memiliki sikap kerja yang positif, profesional, dan berorientasi pada pencapaian target (target-oriented).
  • Siap untuk shifting 24 Jam (Shifting dibagi jadi 3 waktu)

Benefit
:

  1. Gaji Pokok gross)

  2. Tunjangan shift

  3. Shift Pagi - hanya yang masuk 5 pagi = 16.000

  4. Shift Siang s.d Malam = 16.000

  5. Shift Malam s.d Pagi = 25.000

  6. THR, UUCK dan BPJS (pot 4 % oleh karyawan)

Penempatan:

Solo Paragon Mall (Surakarta)

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