Event Service Team Leader

2 weeks ago

Bali, Indonesia Grand Hyatt Full time

Organization- Grand Hyatt Bali
Summary
What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

We are now inviting a dynamic, hands-on, and service-oriented
Event Service Team Leader (Banquet Supervisor)
with a strong background and experience in events, conferences, and meetings to join our enthusiastic and passionate team at Grand Hyatt Bali.

The
Event Service Team Leader
will be responsible for supporting the day-to-day operations of events, conferences, and meetings. This role ensures smooth coordination between the team and other departments to deliver high-quality service and guest satisfaction. The Event Service Supervisor also handles guest inquiries and operational issues in a courteous and efficient manner, ensuring prompt follow-up and resolution when needed.

Key Responsibilities:

  • Supports the Event Service Manager in overseeing daily banquet operations to ensure all functions are executed smoothly and according to standards.
  • Supervises the banquet team to deliver exceptional service in line with Hyatt's brand promise.
  • Maintains positive guest and colleague interactions, fostering teamwork and collaboration.
  • Assists in managing setup, service, and breakdown of all events, ensuring efficiency and attention to detail.
  • Monitors and maintains the cleanliness and organization of all event areas.
  • Provides on-the-job training and guidance to team members to enhance their skills and service quality.
  • Handles guest feedback and reports operational challenges to the manager with proposed solutions.
  • Ensures all equipment and materials are used efficiently and properly maintained.
  • Upholds high standards of grooming, personal presentation, and professional conduct at all times.

Qualifications
Qualifications
:

  • Minimum 1 year of experience as a Banquet or Event Service Supervisor in a large 5-star luxury hotel or resort.
  • Strong operational knowledge in handling large events, conferences, or meetings.
  • Excellent communication skills in English, both written and spoken.
  • Ability to lead, motivate, and support a team in a fast-paced environment.
  • Detail-oriented, organized, and guest-focused.
  • Familiarity with systems such as INFRASYS, HOTSOS, and BIRCHSTREET will be an advantage.
  • Diploma or equivalent qualification in Hospitality or related fields.

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