Staff Mobile Sales Force Tele

6 hours ago

Jakarta, Jakarta, Indonesia HSBC Full time

Some Careers Shine Brighter Than Others.
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of
Staff Mobile Sales Force Tele.
Responsibilities

  • Doing product sales especially for credit card product by contacting/identify needs from both existing customer and new customers through a Telesales environment.
  • Identify and provide product descriptions to the customers need, responsible for utilizing the database on daily basis and ensure that everything is properly handled and managed.
  • Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
  • Ensure that HSBC brand values are upheld in all interaction with customers.
  • Demonstrate leadership on Regulatory & Compliance matters.
  • Maintain awareness of operational risk and minimize the likelihood of its occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with internal regulation.
  • Maintain and observe internal control standards, implement and observe Internal Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Internal Compliance Policy by managing compliance risk, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators.

To be successful in this role, you should meet the following requirements:

  • Minimum bachelor's degree S1 in any major and be of a legal working age.
  • Must be proficient in language(s) required by process.
  • Confident communication, with excellent interpersonal, negotiation and selling skills.
  • Highly motivated eager to accept new challenges, and able to work under pressure.
  • Have experience in selling banking product specifically for credit card product will be advantage.
  • Fast learner, persistent and customer orientation.
  • Open to working flexible shifting schedule.
  • Computer literate.

You'll achieve more at HSBC
Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

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