Restaurant Supervisor

1 day ago

North Lombok Regency, West Nusa Tenggara, Indonesia Pesona Resort & Spa Full time

Guest Experience & Leadership

  • Greet and seat guests with warmth, ensuring excellent first impressions.
  • Lead the floor during service — support staff, solve guest issues, and maintain calm under pressure.
  • Build rapport with guests, especially regulars, ensuring they feel valued and recognized.

Team Training & Coordination

  • Train and coach FOH staff in service standards, product knowledge, and upselling.
  • Conduct pre-shift briefings and support onboarding of new team members.
  • Collaborate with the Chef and Bar Manager to ensure staff understand menu and drink pairings.

Operations & Standards

  • Create and manage FOH schedules, aligning staff levels with guest demand.
  • Maintain opening, service, and closing SOPs and ensure daily readiness of the floor.
  • Oversee reservations, table flow, and end-of-shift reports.
  • Monitor hygiene, grooming, and responsible service practices.

Communication & Reporting

  • Liaise with kitchen, bar, and management to maintain smooth service flow.
  • Report guest feedback, daily income, and team performance to the Operations Manager and BDHM.

What We're Looking For:

  • Strong hospitality and FOH leadership experience.
  • Confident, hands-on communicator who motivates and trains others.
  • Calm and solutions-driven under pressure.
  • Organized, reliable, and passionate about delivering great guest experiences.

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