Team Leader Desk Collection

2 weeks ago

Jakarta, Jakarta, Indonesia Cermati Full time
Company Description Job Description
  • Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit losses
  • Recruitment, training and performance management of the collection team to ensure good productivity
  • Process-reengineering of collection processes to improve productivity
  • Capacity tracking, management and planning to ensure adequate collection resources for the section all the time
  • Manage and optimize collection cost
  • Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
  • Tracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategies
  • Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.
Qualifications
  • Bachelor's degree 
  • 5 years of working experience in Collection and 1-2 years of working experience as Desk Collection Supervisor/Lead
  • Strong understanding of collections activities and process. 
  • Sound people supervisory/managerial skills.
  • Excellent problem-solving skills. 
  • Advanced Communication skills, both verbal and written.
  • Adequate analytical skills and has experience in developing collection reports to measure collection productivity/performance.
  • Experience with collection strategy to achieve both short term and long term desirable result/portfolio quality. 
  • Microsoft Office skills.

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