Data Analyst

1 day ago

Tangerang, Banten, Indonesia -c4e0-497c-81cc-b0874cfbd6d1 Full time
Ringkasan Pekerjaan

Bertanggung jawab mengolah dan menganalisis data penagihan (desk collection) untuk mendukung penerapan Artificial Intelligence (AI) dalam proses penagihan. Posisi ini berfokus pada pengembangan insight, model, dan dashboard yang membantu meningkatkan efektivitas penagihan, produktivitas agent, serta kualitas pengambilan keputusan manajemen.


Tanggung Jawab Utama
  • Mengumpulkan, membersihkan, dan mengolah data penagihan dari berbagai sumber (sistem collection, telephony, CRM, dll.)
  • Menyusun laporan rutin terkait performa penagihan (contact rate, PTP, payment rate, recovery rate, productivity agent, dll.)
  • Mengembangkan dan memelihara dashboard (misalnya di Excel/Power BI/Tableau) untuk memonitor kinerja desk collection secara real-time.

  • Bekerja sama dengan tim IT, tim Collection, dan manajemen untuk mendesain dan mengimplementasikan use case AI, seperti:

  • Skoring prioritas nasabah (account/customer scoring)

  • Prediksi kemungkinan bayar (promise to pay probability)
  • Segmentasi nasabah berdasarkan perilaku pembayaran
  • Optimasi waktu & strategi call (jam call terbaik, channel terbaik, dsb.)
  • Melakukan analisis A/B testing terhadap script penagihan, strategi call, maupun campaign AI untuk mengukur efektivitasnya.
  • Menginterpretasikan hasil model AI dan menyusun rekomendasi yang mudah dipahami untuk tim operasional dan manajemen.
  • Memastikan kualitas dan akurasi data sebelum digunakan untuk analisis maupun pengembangan model AI.
  • Membuat dokumentasi terkait struktur data, definisi metrik, dan hasil analisis agar dapat digunakan ulang oleh tim terkait.
  • Berkontribusi dalam continuous improvement proses penagihan berbasis data dan teknologi AI.
  • Menjaga kerahasiaan data nasabah dan mematuhi kebijakan perusahaan serta regulasi yang berlaku.

Kualifikasi
  • Pendidikan minimal S1 di bidang Statistik, Matematika, Teknik Industri, Informatika, Sistem Informasi, atau jurusan terkait.
  • Pengalaman kerja sebagai Data Analyst/Business Intelligence/Data Scientist minimal 1–2 tahun (pengalaman di industri collection, multifinance, perbankan, atau fintech menjadi nilai tambah).
  • Menguasai pengolahan dan analisis data menggunakan Excel tingkat lanjut dan SQL.
  • Mampu menggunakan tools visualisasi data seperti Power BI / Tableau / setara.
  • Memahami dasar-dasar statistik dan machine learning (misalnya regresi, klasifikasi, clustering); pengalaman implementasi model di lingkungan kerja menjadi nilai tambah.
  • Mampu menyusun dan membaca report KPI penagihan (DSO, aging, contact rate, PTP rate, recovery, productivity agent, dsb.) menjadi nilai plus.
  • Terbiasa bekerja dengan data besar (big data) dan memiliki perhatian tinggi terhadap detail serta akurasi.
  • Memiliki kemampuan komunikasi yang baik untuk menjelaskan hasil analisis secara sederhana kepada tim non-teknis (agent, leader, manajer).
  • Mampu bekerja kolaboratif lintas divisi dan memiliki mindset problem solving yang kuat.
  • Bersedia ditempatkan dan/atau melakukan koordinasi rutin di area Bekasi dan Tangerang sesuai kebutuhan operasional.

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