Staff Claims
7 days ago
Deskripsi Pekerjaan:
- Membuat dan mengupdate Report harian pengiriman bermasalah dari setiap pelaporan yang diterima (Complaint, Call Center atau tim manapun) agar memiliki status claim yang jelas.
- Melakukan monitoring, investigasi, dan menyelesaikan masalah pengiriman yang masuk pada sistem J&T (Arbitrase) selama 1 x 24 jam sampai mendapatkan hasil keputusan yang jelas.
- Memberikan feedback dan memeriksa kembali setiap keputusan akhir dari setiap pengiriman bermasalah di Platform sistem JMS agar diproses claim sesuai dengan SOP yang berlaku.
- Melakukan Ajubanding Pembebanan kepada tim Call Center untuk pelaporan claim yang masih belum sesuai dengan hasil investigasi sehingga pembebanan claim baik secara nilai maupun keputusan dapat sesuai dengan peraturan claim.
- Memastikan kelengkapan dan kejelasan berkas claim (form claim, invoice, dsb) yang dibutuhkan agar proses claim bisa dilakukan sesuai peraturan.
- Melakukan pemeriksaan proses pengiriman melalui CCTV untuk mengidentifikasi segala kemungkinan kecurangan atau kesalahan SOP pengiriman yang mungkin terjadi di lapangan guna mendukung proses pengambilan keputusan (support claim) investigasi.
- Membuat laporan asuransi pengiriman dan mengirimkan ke tim Finance Pusat (Monthly Report).
- Memastikan semua masalah pembayaran claim sudah diselesaikan secara benar dengan lampiran bukti penyelesaian (bukti bayar, bukti autoclaim, dll).
- Melakukan penginputan data ke sistem Arbitrase setiap pengiriman bermasalah yang ada di laporan claim guna pelaporan ke pihak Call Center Pusat.
- Melakukan rekap laporan dari setiap staff Claim dan membuat ringkasan laporan masalah pengiriman yang terjadi selama 1 bulan terakhir di Power Point (PPT) untuk dilaporkan ke atasan langsung
Kualifikasi:
- Minimal pendidikan S1
- Menguasai Microsoft Office (Excel, Word, PPT)
- Memiliki pengalaman adminsitrasi perkantoran
- Mampu bekerja dibawah tekanan
- Bersedia untuk lembur (di hari biasa maupun tanggal merah) ketika dibutuhkan
- Responsif (fast response)
- Bersedia untuk ditempatkan di daerah Pesing, Jakarta Barat
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