crm specialist

2 days ago

Medan, North Sumatra, Indonesia PT SAYLIFE NUTRISI INDONESIA Full time 2,000,000 - 4,000,000 per year
Job Description
WE ARE HIRING — CRM & CUSTOMER RETENTION SPECIALIST

Company: PT Saylife Nutrisi Indonesia (Under SayGROUP)

Location: Medan (WFO)

Website:

PT Saylife Nutrisi Indonesia adalah bagian dari SayGROUP, holding company yang membawahi berbagai brand di sektor retail health & beauty, edukasi & pengembangan karakter, serta konsultasi bisnis & rekrutmen.

Kami sedang mencari CRM Specialist yang tidak hanya menguasai tools, tapi juga paham strategi dan tahu bagaimana membangun hubungan jangka panjang dengan pelanggan melalui pendekatan yang berbasis data.


Qualifications:
  • Pengalaman kerja 1–3 tahun di posisi CRM, Retention, atau Digital Marketing
  • Memahami alur funnel pelanggan: Lead → Prospect → Customer → Repeat
  • Mahir menggunakan tools CRM seperti WA Blast, Email Automation, Auto Reminder, Mailchimp, dsb
  • Terbiasa menganalisis database, melakukan segmentasi, dan membuat laporan performa campaign
  • Komunikatif, teliti, dan terbiasa follow-up pelanggan via WA / Email / Telepon
  • Memahami dasar customer journey, loyalty program, dan churn handling
  • Mahir menggunakan Excel / Google Sheets
  • Mampu bekerja berbasis target dan kolaborasi antar tim

Tugas dan Tanggung Jawab:
  • Menyusun dan menjalankan strategi komunikasi CRM secara otomatis dan terstruktur
  • Mengelola database pelanggan: tagging, scoring, segmentasi
  • Melakukan follow-up terhadap pelanggan pasif atau hampir hilang
  • Meningkatkan tingkat repeat order dan loyalitas pelanggan
  • Membuat laporan performa CRM campaign dan memberikan insight untuk perbaikan
  • Berkoordinasi dengan tim Marketing & Sales untuk mendukung strategi retensi

What We Offer:
  • Gaji kompetitif + bonus performa
  • BPJS Kesehatan & Ketenagakerjaan
  • Kesempatan berkembang bersama brand yang sedang tumbuh pesat
  • Lingkungan kerja kolaboratif dengan budaya pembelajaran berkelanjutan
  • Program pelatihan & pengembangan skill

Job Summary

CRM Specialist yang ahli dalam mengelola database pelanggan dan menjalankan strategi retensi berbasis data. Fokus pada repeat order, loyalitas pelanggan, dan campaign performance.

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