Service Management Staff

4 days ago


Kelapa Gading Jakarta, Indonesia PT Zoomlion Indonesia Heavy Industry Full time

饾棧饾椆饾棶饾棸饾棽饾椇饾棽饾椈饾榿: Kelapa Gading, North Jakarta

饾棨饾槀饾棶饾椆饾椂饾棾饾椂饾棸饾棶饾榿饾椂饾椉饾椈饾榾:

1. Bachelor's degree in any major

2. Minimum 2 years in customer service, call center, or after-sales support (heavy equipment/automotive preferred)

3. Strong written and verbal communication across multiple channels (phone, email, apps, social media)

4. Customer-focused with strong problem-solving abilities

5. Skilled in administration (documentation, reporting, data entry, service orders)

6. Able to coordinate with internal teams (Sales, Service, Spare Parts, Finance)

7. Proficient in English

8. Willing to work fully onsite (WFO) at Kelapa Gading

饾棟饾椉饾棷 饾棩饾棽饾榾饾椊饾椉饾椈饾榾饾椂饾棷饾椂饾椆饾椂饾榿饾椂饾棽饾榾:

1. Handle customer requests and inquiries through hotline, email, social media, and customer apps

2. Provide accurate product and after-sales service information

3. Create and process service orders and coordinate with internal teams (parts & finance)

4. Record and follow up on complaints, feedback, and customer satisfaction surveys

5. Maintain service documentation and reporting, including monthly hotline bill submission

6. Support continuous improvement of customer service processes



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