Customer Success Specialist

1 week ago

Jakarta Jakarta Indonesia Mekari Full time 10,000,000 - 20,000,000 per year

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Descriptions:

Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyaltyYou will work with your accounts proactively to drive product adoption as well as act as the voice of clientsProactively spot and correct any issues that could affect customer satisfaction or retentionFacilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussionsContinually gather feedback from our clients, then work directly with our product team to provide input on the product roadmapMonitor & handle product renewal, retention including expansion to upsell product to achieve the company OKR.

Requirements: 

1+ years of relevant experience, Accounting background preferablePrior experience in closing sales deals at the executive level a plusYou're driven: No one needs to push you to excel; it's just who you areEager to learn, adapt and perfect your work; you seek out help and put it to good useYou want to help and serve our customers: They win, so you win

Qualifications:

Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retentionProcess-driven, empathetic, and a great communicator Excellent problem-solving abilities and consultative skillsLoves working with clients and thrives on customer satisfaction and loyaltyAbility to work collaboratively with technical and non-technical teamsOutstanding communication and presentation skills; ability to present to C-level executivesDiplomacy, tact, and poise under pressure when working through customer issuesStrong team player but still a self-starterThrives in a multi-tasking environment and can adjust priorities on-the-fly

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.


 
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at  [ENG] or  [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon

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