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Facility Coordinator and Receptionist
3 weeks ago
JLL supports the Whole You, personally and professionally.
Develop and maintain a detailed understanding of the client’s business and the implications for JLL’s service delivery.
Liaise with the respective countries in addressing specific regional and local activities.
Manage the delivery of the facilities management services to the client’s facilities under JLL’s management.
Liaise regularly with the client on facilities management issues.
Implement regional JLL initiatives such as Mandatory Account Deliverables (MAD), JCAP, training programmes and other initiatives as appropriate.
Drive client specific initiatives such as agreed savings, energy management, benchmarking, sustainability, etc.
Manage the team to ensure the maintenance and upkeep of the facilities.
Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
Establish consistency in the monthly reporting in the country.
Prepare a regional monthly management report to the satisfaction of the client.
Review and report against agreed SLA and KPIs.
Be responsible for the management of the team e.g. recruitment, performance assessment etc.
Prepare and implement a Succession Plan for the country account.
Drive the development and use of One View extranet, where available.
Relationship management and liaison with Client business managers, Building Management and local statutory authorities
Act as the single point of contact for the delivery of facilities management services to the client
Facilities Management
Through vendor management and under the direction of the Client’s Local and Global Manager oversee, supervise and manage the following services:
Front Desk Reception and Help Desk and Customer request management;
Cleaning, pest control, implementation of the Housekeeping Rules;
Facilities data collection and reporting;
Provision of various management information such as space utilization; cleaning standard survey; user satisfaction survey;
Vendor management;
Incident Reporting;
Seat Management/Seat Allocation;
Minor move management and minor works support;
Fixed Assets Management for facilities related assets, where applicable;
Meeting Room support services for meeting, training and conference rooms within the premises.
Pantry supplies
Security access card management, where applicable
Landlord and tenancy support matters
Engineering Support Management (where applicable)
Through vendor management and under the direction of Client’s Local and Global Manager oversee, supervise and manage the following services:
Preventive maintenance program of Client owned equipment;
Reactive maintenance tasks of Client owned equipment;
Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;
Monitor the quality assurance of all maintenance tasks;
Attend to emergency trouble shooting and repairs, including preparation of Incident Reports;
Input change requests for maintenance for approval;
Assist in the energy utilization study;
Utilities management
Produce monthly reports regarding energy consumption, downtime, consumables usage etc.;
Ensure all Landlord owned plant and equipment is operating correctly and to maximum efficiency;
Ensure Landlord maintenance and statutory obligations have been met.
Finance and Billing (Where applicable)
Ensure all vendor spend are captured and billing according into the agreed finance timeline
Raise, Create or support JLL billing to client. May depends on the account type and model
Maintain filing and documentation of all related finance
Key performance indicator
Client Satisfaction Survey
KPIs/Country & Master Agreement Reporting requirements
Implementation of best practices/regional programs
Agreed cost savings initiatives
Budgets/forecast accuracy
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both
