Guest Service Leader

1 week ago


Jakarta, Indonesia Park Hyatt Jakarta Full time

Summary
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Assist the Guest Services Assistant Manager in efficiently managing the Guest Services according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
- Assists to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary
- Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to higher level if no immediate solution can be found and assure follow up with guests
- Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
- Ensures speedy, accurate and efficient telephone and message service at all times.
- Ensures that communication and co-ordination of all team leaders, with particular emphasize on the interactions between (but not limited) Communication Center and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
- Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.

**Qualifications**:

- Indonesian Nationality with a diploma in Hospitality or any related field
- Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
- Previous pre-opening experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills



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