Guest Service Agent
1 week ago
**Responsibilities**:
- **Check-In/Check-Out**: Welcome guests upon arrival, assist with the check-in process, and provide information about hotel facilities, services, and amenities. Handle check-out procedures efficiently, including billing and settling payments.
- **Guest Assistance**: Attend to guest inquiries, requests, and concerns promptly and professionally, offering solutions and assistance to ensure their comfort and satisfaction.
- **Reservations**: Manage reservations, ensuring accuracy, confirming details, and making any necessary changes or adjustments.
- **Room Allocation**: Assign rooms to guests based on preferences and availability, ensuring smooth room assignments and a pleasant guest experience.
- **Concierge Services**: Provide information about local attractions, restaurants, transportation options, and assist guests in arranging tours, reservations, and transportation as needed.
- **Problem Resolution**: Address and resolve guest complaints or issues with patience and empathy, escalating matters when necessary to ensure guest satisfaction.
- **Communication**: Liaise with various departments to fulfill guest requests, ensuring efficient communication and collaboration within the hotel.
- **Billing and Payments**: Handle guest payments, including processing credit card transactions, invoicing, and ensuring accurate billing.
- **Guest Feedback**: Collect and record guest feedback, suggestions, and comments, forwarding them to the appropriate departments for improvement.
- **Front Desk Operations**: Maintain a tidy and organized front desk area, including handling guest mail, messages, and packages.
- **Emergency Response**: Follow established protocols for emergency situations, assisting guests and directing them to safety as required.
Jenis Pekerjaan: Penuh Waktu
Gaji: Rp8.000.000 per bulan
Pertanyaan Lamaran:
- Are you willing to work in Dubai?
Pengalaman:
- Hospitality: 2 tahun (Diwajibkan)
Bahasa:
- inggris (Diwajibkan)
-
Guest Service Agent
3 weeks ago
Jakarta, Indonesia Sahati Hotel Jakarta Full timeGuest Service Agent - Minimum 2 years experienced at the position applied in similar hotel environments - Fresh Graduate are welcome to apply - A dynamic and energetic person, able to create positive and effective working relationship with guest and another team member - Fluent in both verbal and written English - Innovative and enterpreneurial, able to...
-
Guest Service Agent
4 weeks ago
Jakarta, Indonesia Mövenpick Hotel Jakarta City Centre Full timeGuest Service Agent - Experience in the same role - Ability to work under pressure - Excellent communication and interpersonal skills - Knowledge of hotel management software and systems Why work for Accor - Employee benefit card offering discounted rates at Accor hotels worldwide - Develop your talent through Accor's learning programs - Ability to...
-
Guest Service Agent
2 weeks ago
Jakarta, Indonesia Lavaya Bali Full timeGuest Service Agent - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...
-
Guest Service Agent
2 weeks ago
Jakarta, Indonesia Sunlake Waterfront Resort & Convention Full timeGuest Service Agent - Female - With 2 years minimum of experience for all vacant position - Fresh graduate are welcome with Diploma or Bachelor Degree "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...
-
Gsa (Guest Service Agent)
4 weeks ago
Jakarta, Indonesia S&F Residence Kemang Jakarta Full timeGSA (Guest Service Agent) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta...
-
Guest Service Agent
1 week ago
Jakarta, Indonesia saman Traders Full time**Hiring for Maldives!!** - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a...
-
Guest Service Agent
7 days ago
Jakarta, Indonesia Menara Peninsula Hotel Full timeGuest Service Agent (Male) - Good communication in English is a must - Good interpersonal and communication skills - Love to work in a team with target oriented - Self driven and high motivated - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview....
-
Guest Service Agent
4 weeks ago
Jakarta, Indonesia Mövenpick Hotel Jakarta City Centre Full timeGuest Service Agent (Arabic Speaking) - Experience in the same role - Ability to work under pressure - Excellent communication and interpersonal skills - Knowledge of hotel management software and systems Why work for Accor - Employee benefit card offering discounted rates at Accor hotels worldwide - Develop your talent through Accor's learning programs -...
-
Guest Service Agent
4 weeks ago
Jakarta, Indonesia Jakarta Aquarium & Safari Full time**Qualifications;** - One year experience in the similar position, fresh graduate are welcome to apply. - Experienced as tour guide will be advantage - Pleasant personality with great hospitality attitude. - Ability to communicate in English. - Maintain high quality of service and timely execution. - Strong problem-solving abilities and the ability to remain...
-
Guest Service Agent
11 hours ago
Jakarta, Indonesia Jakarta Aquarium & Safari Full time**Qualifications;** - One year experience in the similar position, fresh graduate are welcome to apply. - Experienced as tour guide will be advantage - Pleasant personality with great hospitality attitude. - Ability to communicate in English. - Maintain high quality of service and timely execution. - Strong problem-solving abilities and the ability to remain...
-
Guest Service Agent
1 week ago
Jakarta, Indonesia IBIS STYLES Full timeAssist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary - Welcome guests on arrival, register and issue room keys according to departmental standards and procedures - Ensure that members consistently receive all benefits, and...
-
Guest Service Agent
3 days ago
Jakarta, Indonesia Novotel & ibis Styles Jakarta Mangga Dua Square Full time**Job Description**: - Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary - Welcome guests on arrival, register and issue room keys according to departmental standards and procedures - Ensure that members consistently...
-
Guest Service Associate
1 week ago
Jakarta, Indonesia Pizza 4P’s Full timeWith over 36 full-service dining establishments across Vietnam, Cambodia, India, and Japan, Pizza 4P‘s is a innovative pizza brand originating from Vietnam, known for its commitment to quality ingredients, unique flavors, and a socially responsible approach. 4P‘s has crafted our company and brand identity around the fundamental value of Omotenashi, among...
-
Guest Service Agent
7 days ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 23206748 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Services Agent
2 weeks ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 23203336 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...
-
Guest Services Agent
2 weeks ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24040423 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...
-
Guest Service Agent
2 weeks ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24022366 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...
-
Guest Services Agent
6 days ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24046449 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Service Agent
1 week ago
Jakarta, Indonesia MERCURE Full time**Company Description** Mercure Jakarta Cikini, **Premium midscale hotel Strategically located for business and leisure activities in the heart of the Jakarta business district, Mercure Jakarta Cikini** **stands out as one of the leading business hotels in the city. Offers 197 rooms, 10 Meeting rooms, Ballroom, Rooftop pool, bar and restaurant - Welcomes...
-
Guest Service Agent
4 weeks ago
Jakarta, Indonesia Novotel Tangerang Full time**Job Description**: - Giving service excellence, from check in to check out. - Often be the first point of contact for guests. - Be responsible for completing a wide variety of front office tasks. - Provide guests with local information regarding the neighborhood attractions. Work Experience - The ability to work under pressure, multitask and think on...