Merchant Platform Product Strategy

1 week ago


Jakarta, Indonesia GO-JEK Full time

**Location**

Jakarta

**Work Type**

Permanent

**Application Posted**

September 29, 2021

**About the Role**

This Role is part of the Merchant Core team - who is responsible to be the advocate of merchants and be the business counterpart for the Platform PDG team. The domain of the role includes business, strategy and planning to determine & manage the Merchant platform’s roadmap and the roll-out & go-to market strategy. The role will also serve as the proxy for Sales, Ops, Marketing, and other non PDG functions in GoJek and provide input to Merchant Platform PDG to design platform products.

Specifically for Merchant Core Financial stream, the team, together with his/her PDG counterparts, shall make sure to resolve these problem areas for partners and merchants:
1. Reliability of payouts

2. Liquidity of the merchant wallet (increasing the available balance of the merchant)

3. Reporting across orders and transactions for merchants and partners

4. Efficiency of internal operations

The role will report to the Head of Merchant Core - Financial Stream.

**What You Will Do**
- Oversee and manage the full product lifecycle of Financial products for merchants
- Envision and establish product direction, roadmap and strategy to resolve the mentioned problem areas, thereby helping Gojek, partners and merchants to grow
- Create & get buy-in for business cases and plans for the necessary products and their feature enhancements. This includes leveraging market understanding, competitive insights and strong understanding of partners’ & merchants’ needs.
- Formulate, execute & manage go-to market strategy & plan for the respective products and their feature enhancements
- Establish & manage performance, monitoring & health metrics & reports that facilitate growth and continuous improvement
- Be the orchestrator and integrator of the different teams within & outside of Merchant Platform to ensure that project moves forward & runs according to its validated vision & roadmap**What You Will Need**
- Minimum 5 years of relevant experience
- An individual with business and strategic planning capability
- An individual with ability to build executable plans, with an effective execution framework using limited tools/resources at hand given that the scope is an incubation business.
- An individual with experiences in business incubation at startups, formulation business ideas into pilot executions are prefered.
- An individual with good interpersonal and collaboration skill, have a good balance of strategic thinking tactical execution strategy execution itself
- An individual with strong problem solving skills involving multi-discipline domains
- An individual with good project management skill and ability to work through other people using impact and influence approach instead of direct authority instruction approach.
- An individual with the ability to understand how technology products work, link it to overall business strategy and resulting in product/business improvement / new ideas.

**About the Team**

Our Merchant Centralized Partner Platform is a small family of 10 people spread out across Jakarta and Yogyakarta. As one of the key stakeholders in the Gojek ecosystem, our merchant-partners are involved in various offerings, such as food delivery, offline payment acceptance, POS, financial services, deals, and promotions. We run various integrations with strategic partners and strive to add value for our merchant-partners in everything we do. It's our job to take care of all things to do with partnerships and integrations within the merchant domain for our region, and work to ensure they're all running seamlessly and optimally. Most recently, our team managed to expand our scope to include running integrations for a new vertical within the company. Right now, the big question we’re trying to solve is: how can we drive the adoption rates for our partners who've already been onboarded?

While our team is based all over the region, we are a tight-knit group who are bonded by two things: our genuine desire to add value to the lives of our merchant-partners, and the vision to become the preferred partner amongst all merchants in our area. Our team enjoys what we do since we get to see the impact of our work reflected in our merchant-partners' everyday lives and business processes.

We also share a common love for cycling and good music. Yep, you got that right. Some of us are even aspiring band members that love discussing anything and everything to do with music. Come join our family to see what we mean



  • Jakarta, Indonesia GO-JEK Full time

    **Location** Jakarta **Work Type** Permanent **Application Posted** September 17, 2021 **About the Role** Every business revolves around money, as it is one of the most important parts in business. As our PM on Financials based in Jakarta, you’ll manage products that facilitate all payment transactions that are to be settled to merchants. The scale...

  • Product Designer

    4 weeks ago


    Jakarta, Indonesia GO-JEK Full time

    **About the role**: Are you someone who's looking to solve problems that matter? Are you someone who thrives on the balance of business goals and users' needs? Are you looking to work with people who see failures as growth opportunities? This opportunity might be for you! The Merchant Platform team is looking for a Product Designer to join us in our efforts...

  • Product Designer

    6 days ago


    Jakarta, Indonesia GO-JEK Full time

    **About The Role** Are you someone who's looking to solve problems that matter? Are you someone who thrives on the balance of business goals and users' needs? Are you looking to work with people who see failures as growth opportunities? This opportunity might be for you! The Merchant Platform team is looking for a Product Designer to join us in our efforts...

  • Product Designer

    24 hours ago


    Jakarta, Indonesia GO-JEK Full time

    **About the role**: Are you someone who's looking to solve problems that matter? Are you someone who thrives on the balance of business goals and users' needs? Are you looking to work with people who see failures as growth opportunities? This opportunity might be for you! The Merchant Platform team is looking for a Product Designer to join us in our efforts...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** "If I have seen further, it is by standing on the shoulders of giants." - Isaac Newton. To innovate, you need to collaborate and build ideas from one another in order to progress. If you are passionate about learning, collaboration and utilizing knowledge and insights to drive innovation, the role of Merchants Product Research at GoTo...

  • Engineering Manager

    3 days ago


    Jakarta, Indonesia GO-JEK Full time

    **About the Role** Fasten your helmet and climb aboard if you’re ready to be our engineering manager. GoBiz Merchant Platform team in Indonesia and India provides solutions for merchants across Indonesia and other southeast Asian countries. The GoBiz merchant platform supports a massive network of small, medium, and large businesses. The platform...


  • Jakarta, Indonesia GO-JEK Full time

    **About the role**: - Fasten your helmet and climb aboard if you’re ready to be our Lead Frontend Engineer. GoBiz Merchant Platform team in Indonesia and India provides solutions for merchants across Indonesia and other southeast Asian countries. The GoBiz merchant platform supports a massive network of small, medium, and large businesses. The platform...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role They say no man is an island, and this notion holds particularly true for this role. As our Data Warehouse Developer, you’ll be an instrumental cog in the Data Warehouse wheel of Gojek that directly impacts the company’s single source of truth of data. Your main objective will be to build out our data warehouse. Product Managers, BI...


  • Jakarta, Indonesia GO-JEK Full time

    **About the role**: Fasten your helmet and climb aboard if you’re ready to be our Senior Frontend Engineer. GoBiz Merchant Platform team in Indonesia and India provides solutions for merchants across Indonesia and other southeast Asian countries. The GoBiz merchant platform supports a massive network of small, medium, and large businesses. The platform...

  • Go-to-market Manager

    2 weeks ago


    Jakarta, Indonesia GO-JEK Full time

    **About the Role** We’re looking for talented individuals to join us on our mission to become an indispensable business partner for merchants and to help set the strategic vision, determine that the vision is commercially viable, and then incubate, launch and drive adoption of successful manifestations of the visions in partnership with the broader...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** As a merchant strategy manager, you will be responsible for managing the overall Go-To-Market strategy and communication plan for promotional campaigns and product feature adoption to merchant partners. In this role, you are not only expected to plan, organize and execute the marketing strategies but also conduct detailed data analysis to...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** They say no man is an island, and this notion holds particularly true for this role. As our GoFood Merchant Strategy Analyst, you’ll be an instrumental cog in the GoFood wheel that directly impacts the company’s ultimate aim to delight our users with the best assortment of quality food merchants. Utilizing your strong analytical...

  • Product Designer

    4 weeks ago


    Jakarta, Indonesia GO-JEK Full time

    **About the Role** We are looking for a product designer with a solid front-end engineering background in your previous role and is familiar with technical documentation to help us on building a centralized documentation center for developers. The ultimate goal of this project is to accelerate partners and the devs community to integrate and seamlessly...

  • Product Designer

    24 hours ago


    Jakarta, Indonesia GO-JEK Full time

    **About the Role** We are looking for a product designer with a solid front-end engineering background in your previous role and is familiar with technical documentation to help us on building a centralized documentation center for developers. The ultimate goal of this project is to accelerate partners and the devs community to integrate and seamlessly...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** Fasten your helmet and climb on board if you’re ready to be our next Senior Manager, Merchant Engagement Strategy. As a Senior Manager Merchant Engagement - Strategy, you will take the wheel in defining the segmentation, planning as well as the execution program for millions of unmanaged merchants. You'll be working closely with Region...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** Fasten your helmet and climb aboard if you’re ready to be our Partnership Associate. In this role, you will be an integral player within the Merchant Platform based in Indonesia. Focusing heavily on partnership management, you will acquire key partners in the industry, manage the end-to-end partnership growth, and drive the market...

  • Product Manager

    2 weeks ago


    Jakarta, Indonesia GO-JEK Full time

    **About the Role** In the GoPay ecosystem we deal with 3 primary stakeholders, Customers, Merchants and Payment Providers. In this role you will be working on the internal tooling aspect for Merchants. Which will be working closely with the Ops, Product and Technology teams as well as other stakeholders. We are looking for a quick-learning, self-driven,...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** If you’re looking to be a part of a dynamic, highly-analytical team and an opportunity to dive deep into projects surrounding Information Security, look no further. As our IT GRC Specialist for Merchant Platform, you’ll take the wheel in developing and maintaining Information and security management policies for Gojek. Along with...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** If you’re looking to be a part of a dynamic, highly-analytical team and an opportunity to dive deep into projects surrounding Information Security, look no further. As our IT GRC Specialist for Merchant Platform, you’ll take the wheel in developing and maintaining Information and security management policies for Gojek. Along with...

  • Product Owner

    7 days ago


    Jakarta, Indonesia PT. ALTO Network Full time

    PT ALTO Network, founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the most innovative...