Assistant Front Office Manager

2 weeks ago

Surabaya, Indonesia Marriott International, Inc Full time

**Job Number** 24057877

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome

  • Front Office Manager

    6 days ago

    Surabaya, Indonesia Hotel Majapahit Surabaya Full time

    Front Office Manager (FOM) directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. - Lead, direct and manage daily front office...

  • Front Office Manager

    4 weeks ago

    Surabaya, Indonesia Hotel Majapahit Surabaya Full time

    Front Office Manager (FOM) directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. - Lead, direct and manage daily front office...

  • Front Office Manager

    3 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24086103 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Manager

    2 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25037189 **Job Category**Rooms & Guest Services Operations **Location**Aloft Surabaya, One Marriott Drive, Surabaya, Indonesia, Indonesia **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility include...

  • Front Office Director

    2 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24057659 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff as...

  • Front Office Manager

    3 weeks ago

    Surabaya, Indonesia Shangri-La Hotels Full time

    Shangri-La Hotel, Surabaya Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe. “To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings,...

  • Front Office Manager

    3 days ago

    Surabaya, Indonesia Whiz Luxe Hotel Spazio Surabaya Full time

    Front Office Manager - Minimum 3 years experience in tame position - Strong leadership - Excellent in English and communication Skills - Team work "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...

  • Front Office Manager

    3 weeks ago

    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    Front Office Manager - Minimum Diploma Degree of University or Hotel Academy in related field education - Minimum 2 years experience in similar position - Good communication skill and have pleasant personality - Hard working and have positive atitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Front Office + Marketing

    4 days ago

    Surabaya, Indonesia PT SPC Full time

    Syarat: - Perempuan, D3/S1 perhotelan - Tidak berhijab - Berpengalaman di front office perhotelan 1 tahun - Usia maksimal 28 tahun Jenis Pekerjaan: Kontrak Panjang kontrak: 6 bulan Pendidikan: - D1-D4 (Diutamakan) Pengalaman: - Front Office: 1 tahun (Diutamakan)

  • Front Office

    3 weeks ago

    Surabaya, Indonesia Neuvel Aesthetic & Dental Clinic Full time

    Kualifikasi 1. Wanita, usia max 30 tahun 2. Berpenampilan Menarik 3. Berpengalaman min. 1 tahun sebagai Front Office 4. Menguasai Komputer dan Microsoft Office 5. Memiliki passion di dunia Aesthetic 6. Teliti, Kreatif, dan mampu berkomunikasi dengan Baik 7. Mampu bekerja dibawah tekanan 8. Mampu bekerjasama dengan tim

  • Front Office

    4 weeks ago

    Surabaya, Indonesia Neuvel Aesthetic & Dental Clinic Full time

    Kualifikasi 1. Wanita, usia max 30 tahun 2. Berpenampilan Menarik 3. Berpengalaman min. 1 tahun sebagai Front Office 4. Menguasai Komputer dan Microsoft Office 5. Memiliki passion di dunia Aesthetic 6. Teliti, Kreatif, dan mampu berkomunikasi dengan Baik 7. Mampu bekerja dibawah tekanan 8. Mampu bekerjasama dengan tim Pay: Rp2,500,000 - Rp5,000,000 per...

  • Front Office

    4 weeks ago

    Surabaya, Indonesia Neuvel Aesthetic & Dental Clinic Full time

    Kualifikasi 1. Wanita, usia max 30 tahun 2. Berpenampilan Menarik 3. Berpengalaman min. 1 tahun sebagai Front Office 4. Menguasai Komputer dan Microsoft Office 5. Memiliki passion di dunia Aesthetic 6. Teliti, Kreatif, dan mampu berkomunikasi dengan Baik 7. Mampu bekerja dibawah tekanan 8. Mampu bekerjasama dengan tim Pay: Rp25,000.00 - Rp50,000.00 per...

  • Duty Manager

    4 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24147615 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Duty Manager

    3 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24188316 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Office

    2 weeks ago

    Surabaya, Indonesia JAC School Surabaya Full time

    Front Office - Bachelor's Degree in specific objects - Age Max 35 years old - Fluent in English Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan...

  • Front Office

    3 days ago

    Surabaya, Indonesia Luminari Surabaya Full time

    Front Office - Woman - Max 30 years old - Hard worker - Good communication skill - Honest, discipline and responsible - Have experience min 3 years "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...

  • Front Office

    3 days ago

    Surabaya, Indonesia Rumah Sakit Orthopedi & Traumatologi Surabaya Full time

    Front Office - Wanita - Maksimal usia 27 tahun - Minimal pendidikan D-3 semua jurusan - Siap bekerja shift - Dapat mengoperasikan komputer Ms Office - Dapat bebahasa inggris aktif atau pasif - Dapat berkomunikasi dengan baik - Rajin, ramah, teliti, terampil, sabar, dan cekatan - Mempunyai loyalitas dan motivasi yang tinggi - Kode Lamaran : PO Waspada...

  • Front Office

    4 weeks ago

    Surabaya, Indonesia Volans Skin Clinic Full time

    Front Office - Wanita usia maksimal 30 tahun - Pendidikan D3 / S1 - Berpenampilan menarik, rapi, dan komunikatif - Memiliki tanggung jawab, jujur, dan teliti - Mampu bekerja dalam tim - Menguasai computer (MS word, excel) diutamakan - Aktif di sosial media "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya...

  • Front Office Hotel

    3 days ago

    Surabaya, Indonesia PT. UNGGUL BUMI Full time

    FRONT OFFICE BEST HOTEL SURABAYA 1. Wanita 2. Batas umur 30 Tahun 3. Minimal paham sistem Hotel 4. Pengalaman di bagian FO Hotel 5. Cekatan 6. Goodloking 7. Loyalitas 8. Bersedia bekerja Shift 9. Ada kendaraan pribadi 10. Fee 75ribu/hari 11. Domisili Surabaya (Tidak ada Mess) Jenis Pekerjaan: Penuh Waktu Pertimbangan COVID-19: PATUHI PROKES

  • Corporate HRga Manager

    3 weeks ago

    Surabaya, Indonesia Corporate HRGA Manager Full time

    PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific. We are now seeking a position as a **Corporate HRGA Manager** who will handle the following key responsibilities: - Create...