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Customer Care

2 weeks ago

Jakarta, Indonesia PT SPC Full time

**Criterias & Requirements**:

- S1 Psychology with minimum 2.75 GPA (mandatory)
- English & Bahasa proficiency with both clear articulation and written are mandatory.
- Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian - activity would be an advantage.
- Excited with Customer Service role,
- Accustomed in working with target and in a fast-pace environment
- Typing skills minimum 50 WPM with minimum accuracy 90%
- Attention to details are very important.
- Basic of MS Excel
- Willing to work in shifting mode/schedule.
- Vaccinated minimum 2 doses

**Role**:
Assist in handling and completion of critical and urgent reports such as accidents, murders, harrashments, food poisoning, other important and urgent cases with sharp problem solving analysis, excellent interpersonal communication.

**Job Scopes**:

- Customer Service to join with the Incident Response (IR) Team, specifically to support in staying ahead of any risk that might occur during the incident.
- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
- Gather feedback from our consumers and partners, observe front-line issues
- Perform ad-hoc tasks as required by the team to improve overall business
- Perform administrative tasks involving partner's account

**Job Types**: Full-time, Contract
Contract length: 12 months

Application Question(s):
**Education**:

- S1 (preferred)

**Experience**:

- Customer Service: 1 year (preferred)