Field Sales Specialist

4 days ago


Semarang, Indonesia DHL Full time

**Field Sales Specialist (Mandarin Speaker)**

Location: Semarang, Indonesia

**Objectives**

As a Field Sales Specialist, your mission is to strategically plan and manage medium-sized business customers (MBC). You will play a crucial role in acquiring new customers and nurturing existing ones to ensure sustained business growth and exceptional customer satisfaction.

**Key Responsibilities**
- **Customer Acquisition**:Proactively seek and prospect medium business customers (MBC) targets to win new customers who have not traded in the last 12 months.
- **Customer Nurturing**:Develop and nurture customer relationships over a 12-month period, ensuring a seamless handover to Customer Service/Operations while retaining and growing additional business.
- **Relationship Management**:Build and maintain strong relationships with customers and their affiliates through joint visits with Product and Team Leaders, and by organizing workshops to share updates on regulations and products.
- **Market Intelligence**:Stay ahead by continuously updating market conditions, including new government regulations, to provide customers with the latest insights.
- **Customer Needs Assessment**:Assess customer needs and recommend tailored solutions using your industry knowledge to add value.
- **Business Closure**:Drive business growth by effectively connecting customer needs with DHL solutions, showcasing the value we bring.
- **Collaboration**:Leverage networks within various Sales channels within DHL Group to collaborate on customer strategies and offer comprehensive supply chain services.
- **Documentation**:Gather relevant customer information for RFI/RFP/RFQ, ensuring proper operational handover and implementation to meet customer expectations.
- **CRM Management**:Utilize DGF ISell/CRM to maintain high data quality and manage customer information efficiently.
- **Lead Transfer**:Identify and transfer high-value potential customers to the key account Sales channel and manage lower-value opportunities appropriately.
- **Compliance**:Adhere to QHSE procedures and regulations, actively participating in all QHSE programs to ensure safety and quality standards.

**Job Requirements**
- **Education**:Minimum Bachelor’s Degree; Master’s Degree is an advantage.
- **Experience**:At least 2 years in Sales and Marketing with logistics experience
- **Language Skills**:Fluency in **English and Mandarin**, both written and spoken.
- **Technical Skills**:Proficient in computer literacy.
- **Personal Attributes**:Results-oriented with a strong respect for colleagues and customers**.**:

- **Competencies**:Possess all technical competencies required for the position.

**Why Join Us**:

- **Global Leader**:Be part of the world’s leading logistics company.
- **Dynamic Environment**:Work in a vibrant, collaborative, and innovative setting.
- **Career Growth**:Access opportunities for professional development and career advancement.


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