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Desktop Support Executive

3 weeks ago

Tangerang, Indonesia AirAsia Full time

Join our dynamic Desktop Support team as a key player in ensuring seamless daily operations, providing expert guidance to users, and driving continuous improvement. You will manage equipment, resolve technical issues, and collaborate with internal teams to maintain top-notch service. This role requires at least 1 year of IT experience, strong technical and problem-solving skills, and the ability to work independently under pressure. Be ready to travel and adapt to meet the company's operational needs, all while contributing to a culture of excellence and innovation.

**Functional Responsibility**
- Dive into the daily operations, ensuring a seamless flow of IT services.
- Thrive on the challenge of prioritizing and escalating incidents to drive swift resolutions.
- Execute tasks with precision and speed, keeping operations on the fast track.
- Collaborate with internal teams to orchestrate a symphony of IT support and integration.

**Role Responsibility**
- Make sure smooth running of daily operation.
- Provide IT operational support and guidance to user.
- Uphold the standards, ensuring every operation aligns with company policies and procedures.

**Functional Duties**
- Manage equipment inventory to ensure organization and accessibility.
- Deploy and set up equipment efficiently to meet operational needs.
- Provide timely resolutions and effective workarounds for IT challenges.
- Follow up on tickets to ensure all issues are addressed within established timelines.
- Maintain accurate records of assets and ensure proper documentation.
- Ensure tools are well-maintained and ready for use.
- Implement improvement plans with attention to detail and precision.
- Be prepared for occasional travel or relocation as required.
- Tackle ad-hoc tasks with enthusiasm and dedication.

**Role Duties**
- Provide guidance and support to users facing technical difficulties.
- Ensure all operations adhere to company standards and protocols.
- Foster collaboration with other teams and professionals.
- Contribute to the knowledge base and SOP development.
- Participate in improvement initiatives to enhance efficiency and effectiveness.

**Requirement**
- At least 1 year of experience in IT, ideally in Desktop Support.
- Strong technical background and problem-solving skills.
- Detail-oriented and well-organized.
- Ability to work well under pressure and independently.
- Effective customer management skill.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.