Mgr-restaurant
3 days ago
**Additional Information**
**Job Number**25037630
**Job Category**Food and Beverage & Culinary
**Location**JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews
-
Captain Restaurant
2 weeks ago
Surabaya, Indonesia Viking Restaurant Full timeCaptain Restaurant - Wanita/Pria max 35 thn - Min Pendidikan SMA/SMK, Diutamakan D3/D4/S1 Hospitality - Diutamakan berpengalaman dibidang tersebut min 2 tahun - Memahami sistem Banquet Service dan sistem inventory restoran - Memahami standar Hygine Restoran - Memiliki rasa tanggung jawab terhadap pekerjaan dan teliti - Memiliki Interpesonal Skill yang baik...
-
Waitress / Waiter Restaurant
2 weeks ago
Surabaya, Indonesia Viking Restaurant Full timeWaitress / Waiter Restaurant - Wanita/Pria max 35 thn - Min Pendidikan SMA/SMK, Diutamakan D3/D4/S1 Hospitaly - Diutamakan berpengalaman di bidang tersebut min 2 tahun - Memahami sistem Banquet Service - Memahami standar Hygine Restoran - Memiliki rasa tanggung jawab terhadap pekerjaan dan teliti - Memiliki Interpesonal Skill yang baik dan Integritas...
-
Restaurant Manager
2 weeks ago
Surabaya, Indonesia Pizza Shack Full timeCoordinate daily Front of the House and Back of the House restaurant operations - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Regularly review product quality and research new vendors - Organize and supervise shifts - Appraise staff performance and provide feedback to improve...
-
Restaurant Supervisor
3 weeks ago
Surabaya, Indonesia Expat. Roasters Full time**Responsibilities** - Assist in managing daily cafe operations, including maintaining cleanliness, overseeing staffing, and ensuring exceptional customer service. - Support the Restaurant Manager in resolving customer concerns and ensuring customer satisfaction. - Provide leadership and guidance to front and back of house staff to maintain efficient service...
-
Mgr-restaurant
3 weeks ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**24161684 **Job Category**Food and Beverage & Culinary **Location**JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International jest pracodawcą zapewniającym równe szanse. Wierzymy w...
-
Mgr-restaurant
3 weeks ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25012025 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management -...
-
Mgr-restaurant
3 weeks ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25012025 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International applica una politica di pari...
-
Mgr-restaurant
3 weeks ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25012025 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type**...
-
Mgr-restaurant
3 weeks ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25012025 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International souscrit au principe de l’égalité...
-
Mgr-restaurant
3 weeks ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25012025 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - A Marriott International é uma empresa que oferece...
-
Mgr-restaurant
2 weeks ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25012025 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International es un empleador que ofrece igualdad de...
-
Mgr-restaurant
3 days ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25037630 **Job Category**Food and Beverage & Culinary **Location**JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management -...
-
Mgr-restaurant
3 days ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25037630 **Job Category**Food and Beverage & Culinary **Location**JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International applica una politica di pari opportunità. Crediamo nel...
-
Mgr-restaurant
3 days ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25037630 **Job Category**Food and Beverage & Culinary **Location**JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - شركة ماريوت الدولية هي شركة توفر فرص توظيف...
-
Mgr-restaurant
3 days ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25037630 **Job Category**Food and Beverage & Culinary **Location**JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International souscrit au principe de l’égalité d’accès à...
-
Mgr-restaurant
3 days ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25037630 **Job Category**Food and Beverage & Culinary **Location**JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type**...
-
Mt Restaurant Spv
21 hours ago
Surabaya, Indonesia CV Sarirasa Nusantara Full time**JOB DESCRIPTION**: - Assist Manager in controlling daily restaurant operations - Supervise all restaurants activity, both service and kitchen operational - Prepare schedule for crew and conduct daily briefing - Handle customer's feedback, including complaints and compliments **REQUIREMENTS**: - **Maximum 32** years old - **D3 / SMK**, more preferable...
-
Waiters Restaurant
2 weeks ago
Surabaya, Indonesia Nanwang Kopitiam Full timePria / Wanita usia 20-30 tahun - Berpengalaman dibidang yang sama selama 1-2 tahun - Memiliki komunikasi yang baik dengan customer - Disiplin dalam mematuhi SOP yang telah dibuat - Shift 06:30 - 14:00 dan 14:00 - 22:00 Pay: Rp1,800,000.00 - Rp2,700,000.00 per month **Education**: - SMA/SMU/SMK (preferred) **Experience**: - Restaurant/Banquet Server: 1...
-
Restaurant Manager
3 weeks ago
Surabaya, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25012025 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars...
-
Restaurant Manager
2 weeks ago
Surabaya, Indonesia Marriott International, Inc Full time**Job Number** 24102839 **Job Category** Food and Beverage & Culinary **Location** Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include...
