Guest Relation Officer

2 weeks ago


Surabaya, Indonesia Common Grounds Surabaya Full time

Making reservations for customers based on their various orders
- Selling and promoting restaurant services
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations
- Answering any questions customers might have about the reservation process
- Helping floor team for restaurant service
- Up selling, when appropriate, by informing customers of additional services or special packages
- Providing support to customers who may need to amend or cancel a reservation

**Requirements**:

- Minimum SMA / SMK
- Minimum 1 year experience in sales or public relations, preferably in the hospitality or FnB industry
- Be able to work under pressure and target driven
- Computer literacy (Microsoft office and google workspace)
- Strong deal closing and negotiation skills
- Strong business ability to strategically develope and manage customer relationship
- Placement : Surabaya

**Job Types**: Full-time, Contract



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