Remote - Customer Assignment Specialist

7 days ago

Yogyakarta, Indonesia Design Pickle Full time

**About This Role**

Hello, prospective pickle Design Pickle is currently seeking to expand our Customer Assignment Team by adding a Customer Assignment Specialist. As a CAS, you'll play a pivotal role in assessing new signups and facilitating seamless customer transfers. Your primary responsibility will be to match the best-suited creative individuals or teams to our clients, ensuring that their requests are handled by professionals with the right skills. In addition, you will be instrumental in monitoring creative capacity and providing recommendations to maintain a balanced and efficient creative workload across our production teams.

**Reports to **Operations Specialist

**On a daily basis, works closely with** Production, Creative Operations, Customer Support, Sales, and Support teams.

**Working Hours: 9am to 6pm EST **with overarching cover support in other timezones when needed.

**Who We Are Looking For**

First, Make Relish is anything but typical. We’re a group of hard-working, creativity-loving individuals from around the world. You will work directly with a team of creatives to ensure Design Pickle’s customers get the best creative work they’ve seen in their lives

Do we love pickles, too? Most of us But don’t stress if pickles aren’t your thing. It’s not a deal-breaker. We do look for passion and interest in something, though, because our uniqueness is what helped make us into the great company we are today.

We stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.

**Specific to your role, we’re looking for individuals who have...**
- A passion for our purpose: to be the most helpful creative platform globally.
- Exceptional attention to detail and organizational skills.
- Outstanding communication and problem-solving abilities, with a talent for collaborating across multiple teams.
- The capacity to analyze complex situations and devise effective solutions for client assignments and project management.
- Flexibility to adapt to changing priorities and support needs in a fast-paced environment.
- Skillful prioritization and organization of tasks to meet deadlines and manage multiple assignments concurrently.
- Proficiency in project management and task coordination to ensure timely assignment processing.
- The ability to gather and analyze production data to identify trends and opportunities for process improvement.
- Successful interpretation of client design needs to ensure optimal subscription matching with the best creative team.
- Business-level English proficiency for collaboration with cross-functional and international teams, including Customer Assignment Specialists, Creative Operations, Customer Support, Sales, and Support teams.
- Decision-making, negotiation, and forward-thinking skills.
- Familiarity with relevant software and tools for ticket management, account management, project tracking, and communication (e.g., Atlassian software, Airtable, Google Suite, Slack, etc).

**Bonus Pickle Points if you have**
- Knowledge and understanding of the creative process and what constitutes good creative work.
- Knowledge of Jira and Confluence.
- Familiarity or experience in a creative role is a plus.
- Experience in customer support or client-facing roles.

**Key Objectives and Responsibilities**
- Collaborates with cross-functional teams to ensure a balanced subscription allocation across production.
- Monitors and manages production capacity for optimal workload distribution.
- Balances accounts and processes production-initiated transfers for efficient resource utilization.
- Assesses and oversees accounts in the Design Pickle Platform for effective client management.
- Assigns suitable clusters or creatives to newly onboarded and transferred clients for seamless request execution.
- Tracks account status updates in the Design Pickle Platform to promptly address client needs.
- Processes client-initiated transfers endorsed by Customer Support and/or Production team for smooth transitions.
- Manages projects focused on streamlining customer assessment and assignment processes for enhanced efficiency.
- Collects information for new contractors and updates the creative database to maintain an accurate talent pool.
- Manages Slack channels for client subscriptions, facilitating seamless communication between clients and production teams.
- Compiles production data for weekly and monthly summaries to support informed decision-making and resource planning.

**Job Types**: Full-time, Contract

Pay: From Rp19,700,000 per month

**Experience**:

- Account Management: 1 year (preferred)
- Creative Industry: 1 year (preferred)

**Language**:

- English (required)

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