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Web Hosting Customer Success Specialist

3 weeks ago

Yogyakarta, Indonesia Niagahoster Full time

If you have experience working in customer service and are looking for a new role that allows you to contribute to helping customers succeed, then Niagahoster may have the perfect position for you.

Part of Hostinger, we're a world-class web hosting company ranked among the world's top three fastest-growing hosting brands. Our team consists of 1,000+ curious and high-spirited professionals working worldwide.

As a Customer Success Specialist, you'll contribute massively to the success of our company. You'll be working on the frontline of the business, helping our customers to reach their success. You'll enjoy full remote working opportunities with proper training, a healthy working environment, and career growth.

We're looking for a proactive, empathetic, tech-savvy professional with excellent English communication skills who is willing to go above and beyond to help our customers succeed. If you're interested in developing your career in the IT industry, this position is the perfect fit for you.

**What You Will Do**:

- Communicate with customers and solve their domain, billing, or account-related issues via live chat and tickets;
- Be a true ambassador, and show our customers what customer obsession is;
- Assist Customers with exact guidance and resolutions;
- Going the extra mile for each Customer is part of the job;
- Focus on the Customer’s success by offering additional services, tools, and products;
- Dive deep into the world of IT by continuously polishing your technical background;
- Deliver impactful work on a company scale.

**What We Offer**:

- Competitive salary ranging from IDR 3 - 4 million;
- An 8-week paid training course in technology, product, and communication knowledge;
- Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances);
- Medical/health insurance;
- Remote work opportunity - this position is fully remote;
- Psychological counseling and the opportunity to take recharge days;
- Promising career path: Level-up from Junior to Senior level, promotion to another team in the CS Department or other departments, and exciting challenges to make you feel genuine enjoyment at work;
- Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences;
- Other benefits include a birthday present, a special gift for the best team member, and much more.

**Job Requirements**
- At the very least, we expect you to have a diploma. It doesn't have to be a diploma in a specific field, but one in IT would be advantageous;
- Strong English communication skills (B2 or higher)/TOEFL ITP (500)/IELTS (6,0);
- Proven customer service or people-interaction experiences;
- Direct experience in customer service/support/success roles or any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising;
- A minimum 54 WPM typing - Speed is critical while assisting multiple customers simultaneously via live chats;
- A proven interest in IT - Having a general understanding of an IT environment, including some experience (not necessarily expertise) with several digital tools/technologies;
- Customer-obsessed. Focus on customer success by resolving issues and offering additional services, tools, and products;
- Availability to work on a flexible schedule (full-time only, morning/day/night shifts - including weekends and public holidays).

**Salary**: Rp3,000,000 - Rp4,000,000 per month