Operations - Return & Refund Trainer

2 weeks ago


Jakarta, Indonesia Shopee Full time

DepartmentOperations

LevelExperienced (Team Lead)

LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Develop curriculum to support classroom training and regular refreshment training
- Conduct timely constructive feedback and counseling of the trainees
- Design and evaluate training material for technical/soft skills training
- Arrange and deliver operation training, both for new hire and existing customer services
- Responsible for the training administration and report

**Requirements**:

- Diploma or higher degree from a reputable university
- At least 1-year experience as a Trainer within the Customer Service area
- Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
- Excellent communication skills
- Experience in mentoring (Softskill)
- Strong analytical and problem-solving skills
- Driven and motivated
- Good team player, positive attitude, and eager to learn



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