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Senior Customer Relation

3 weeks ago

Denpasar, Indonesia PT Jinom Network Indonesia Full time

**Job Requirement**
- Pendidikan mínimal S1 semua jurusan, sarjana komunikasi diutamakan
- Memiliki mínimal 2 tahun pengalaman sebagai leader atau senior customer relation
- Memiliki kemampuan komunikasi yang baik, secara verbal dan non verbal
- Memiliki kemampuan pemecahan masalah serta negosiasi yang baik
- Memiliki empati yang tinggi, berjiwa kepemimpinan, kreatif dan _customer oriented_
- Memiliki kemampuan manajemen waktu
- Bertanggung jawab membangun dan menjaga hubungan dengan customer
- Bertanggung jawab menganalisis dan menyelesaikan isu/kendala yang dialami customer dengan cepat dan efektif
- Menganalisis kebutuhan serta preferensi pelanggan untuk meningkatkan kepuasan pelanggan secara online melalui media sosial maupun offline
- Mengumpulkan dan mengolah data pelanggan
- Merancang dan menerapkan strategi untuk meningkatkan kepuasan pelanggan dan mencapai tujuan perusahaan
- Bertanggung jawab mengembangkan tim baik teknikal maupun non teknikal
- Bekerjasama dengan tim lain untuk menyelaraskan inisiatif yang berfokus pada pelanggan
- Membuat report bulanan terkait customer relation untuk memberi insights kepada manajemen dalam mengembangkan hubungan yang baik dengan customer
- Memastikan semua aktivitas terkait hubungan pelanggan sesuai dengan kebijakan dan prosedur perusahaan.

Jenis Pekerjaan: Penuh Waktu

Pengalaman:

- senior/leader customer relation: 1 tahun (Diutamakan)