Assistant Store Manager

2 weeks ago

Jakarta, Indonesia PT Harmoni Dinamik Indonesia Full time

You will oversee the daily operations of the BSKIN Sanctuary, ensuring exceptional customer service while inspiring and managing your team. You’ll deliver personalized consultations, organize in-store events, and maintain product displays that reflect BSKIN’s premium standards. Your leadership will drive sales, strengthen customer relationships, and create a seamless, luxury shopping experience.

Key Responsibilities:
1. Team Leadership & Supervision
- Guide, motivate, and train the Beauty Advisor team to achieve performance goals.
- Monitor team performance and manage staff schedules for smooth operations.

2. Customer Experience & Service Excellence
- Provide personalized skincare consultations and expert product recommendations.
- Ensure a seamless, premium shopping experience for every customer.
- Handle escalated inquiries to ensure swift and satisfactory resolutions.

3. Sales & Event Management
- Lead by example to drive sales and achieve team targets.
- Plan and host in-store events to engage customers and boost sales.

4. Product Display & Inventory Management
- Maintain attractive, up-to-date product displays aligned with BSKIN’s brand.
- Manage inventory levels to ensure all products and testers are well-stocked.
- Proven experience in retail management, preferably from a premium or luxury brand.
- Strong leadership skills with the ability to inspire, coach, and motivate a team.
- Excellent interpersonal and communication skills to build lasting customer relationships.
- Passion for skincare and beauty, with the ability to provide expert consultations.
- Sales-driven mindset with a track record of meeting or exceeding targets.
- Experience in organizing events and creating engaging customer experiences.
- Proficient in managing inventory and maintaining visually appealing product displays.
- Ability to handle customer inquiries with professionalism and resolve issues promptly.
- Strong organizational skills with the ability to manage schedules and daily operations efficiently.
- Flexibility to work during peak hours, weekends, and special events.

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