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Assistant Store Manager

2 weeks ago

Jakarta, Indonesia Michael Kors Full time

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

Leading with responsibility for all aspects of the management of the store, the Assistant Store Manager is co-responsible for building and leading a team that is dedicated to driving the business. The Assistant Store Manager is also co-responsible for meeting all operational budgets and developing and maintaining a proactive business plan in collaboration with the Management Team.

Major Responsibilities include but are not limited to:
People
- Inspire, lead and coach the store team to create a culture of performance delivery and accountability.
- Support recruitment of top talent, training and developing staff to build a team of true Jet Set Ambassadors
- Drive team retention, ensuring actionable Talent and Succession plans are in place
- Support, implement and provide follow-up for all training and onboarding for new joiners
- As part of the management team, take accountability for the regular evaluation of the performance of each Jet Set Ambassador providing feedback and coaching
- Ensure image and grooming standards are aligned with brand policy
- Collaborate with retail partners on sales strategies, product knowledge, brand standards and selling service
- Practice and role model the company behaviors, ensuring effective use of the behavior tool kit

Service
- Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business.
- Ensure Jet Set Ambassadors maintain client communication through utilizing all available clienteling apps
- Proactively manage client database and utilize information to increase sales
- Maintain floor presence and lead by example
- Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest
- Ensure to add additional revenue through local customer events in collaboration with management team

Sales
- Meet and exceed sales goals holding self and team accountable for the results
- Analyze reports, and develop action plans to ensure expectations are met or exceeded
- Track and communicate business results and opportunities, driving sales and product knowledge
- Ensure sales and unit goals are set for Jet Set Ambassadors and communicated to ensure understanding

Operations
- Ensure store maintenance and auditing programme is aligned to Brand standards
- Ensure integrity of Inventory Control through bi-annual inventories
- Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with LPRM
- Collaborate with Store Manager and DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies
- Partner with logistics and product teams to ensure appropriate assortment for the store, using product tools effectively to maintain size and style integrity.
- Ensure all the Company Communication Platforms are used effectively, and relevant actions taken

Job Requirements:

- Relevant proven retail and management experience with a fast-paced retailer
- Able to work and to collaborate as a charismatic and inspirational leader
- Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.
- Able to work under pressure and to thrive in a fast-paced, challenging environment
- Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy
- Proficiency in Retail KPIs and Microsoft Office
- Fluent English

We are an Equal Opportunity Employer M/D/F/V

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V