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Billing Agent Jkt

2 weeks ago

Jakarta, Indonesia Cartrack Full time

Handle invoicing, payments, and liaise with customers and suppliers
- Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
- Prepare and issue accurate invoices for our SaaS and GPS tracking services.
- Ensure timely delivery of invoices to clients.
- Review and verify billing data to ensure accuracy before processing.
- Resolve any discrepancies in billing information promptly.
- Update and maintain detailed records of customer billing accounts.
- Manage recurring billing cycles and subscription renewals.
- Address and resolve customer billing questions and issues efficiently.
- Provide excellent customer service to maintain positive client relationships.
- Assist in the preparation and analysis of billing-related financial reports.
- Ensure all billing activities comply with company policies and financial regulations.
- Continuously improve billing processes to enhance accuracy and efficiency.