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Customer Support Specialist

2 weeks ago

Malang, Indonesia Jagoanhosting Full time

**Jagoan Hosting Indonesia** adalah provider Web Hosting Terbaik, Cloud Service & Domain. Dukungan Enterprise Hardware, CS Bersertifikasi & WhatsApp Support 24 Jam. Didukung dengan pelayanan oleh tenaga professional, menjadikan kami sebagai salah satu web hosting provider terbesar di Indonesia. Saat ini Jagoan Hosting membuka peluang untuk rekan-rekan bisa bergabung untuk mengembangkan bakat dan potensi sebagai Customer Support Specialist dengan job deskripsi dan kualifikasi dibawah ini:
**Deskripsi Pekerjaan**:

- Memastikan delivery layanan sesuai dengan _services_ yang telah dibeli sesuai dengan SLA
- Memberikan bantuan & penanganan keluhan pelanggan via livechat, tiket, telepon maupun pelanggan yang datang ke kantor.

**Tugas dan Tanggung Jawab**:

- Memberikan bantuan pelanggan terkait administrasi, billing pada channel yang sudah ditentukan.
- Menyediakan informasi layanan kepada customer maupun potensial customer pada channel yang sudah ditentukan.
- Melakukan analisis tingat awal terkait dengan bantuan maupun keluhan dari pelanggan.

**Kualifikasi**:

- Memiliki pengalaman berkomunikasi dengan pelanggan.
- Bersedia untuk bekerja dalam shift dan WFO.
- Mengetahui dan atau tertarik dengan teknologi cPanel dan WHM pada webhosting.
- Memiliki Pengalaman menggunakan Wordpress.

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