Team Leader Customer Service E-commerce and Fintech

**Position**: Team Leader Customer Service E-Commerce Fintech **Company**: Convergence **Location**: Yogyakarta, Jogja, Indonesia **Contract Details**: Full-time **Job Summary**: We are looking for an experienced and motivated Team Leader in Customer Service E-Commerce Fintech to join our team at Convergence in Yogyakarta, Jogja, Indonesia. You will be...

**Position**: Team Leader Customer Service E-Commerce Fintech **Company**: Convergence **Location**: Yogyakarta, Jogja, Indonesia **Contract Details**: Full-time **Job Summary**: We are looking for an experienced and motivated Team Leader in Customer Service E-Commerce Fintech to join our team at Convergence in Yogyakarta, Jogja, Indonesia. You will be...

Max. age hired 35 years old Fluent speaking and writing in English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening skill Have the ability of computer operating properly Familiar in e-commerce customer...

Max. age hired 35 years old Fluent speaking and writing in English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening skill Have the ability of computer operating properly Familiar in e-commerce customer...

Handle Customer question/complain Escalated the ticket to Team Leader Max. age hired 35 years old Fluent speaking and writing French, also English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening...

Graduate Minimum S1 any major, from reputable university GPA 3.0 - Minimum 2 years of experiences as Team Leader Data Entry with background industry on e-commerce/telecommunications/ride hailing - Understand manage floor / real time floor management,4. Prefer to understand Dynamic365, Salesforce tools - Understand of GS metrics - Understand troubleshooting...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp2.324.775 per bulan **Education**: -...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Upah: Dari Rp2.324.775 per bulan **Education**: -...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp2.324.775 per bulan **Education**: -...

Requirement: - Bachelor degree in any major - Team Management skills - Customer Service and Communication skills - 1 year experience in Team Leader Customer Service is preferred - Ability to lead and motivate a team - Excellent interpersonal skills - Strong problem-solving abilities - Proficiency in Microsoft Office Jenis Pekerjaan: Penuh...

Basic requirement: - Male/Female - Max. age hired 35 years old - Min. Education D3 (all majors) - **2 year of customer service experience**, and has strong service soft skills and management capabilities - can quickly build a team to achieve targets - Written and spoken English standard (no accent) - Good communication and listening skill - Have the ability...

**RESPONSIBILITIES**: **Operations** - Marketplace, strategy, management, forecasts and results. These include short and long term objectives, customer metrics and overall performance. Develop reports and reporting formats. - Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising,...

E-Commerce - Male - At least 2 years experience in the same position - Good Communication Skill - Hospitality attitude, enthusiast, team player & multiple tasks in one time - Posses clean track record with references

Handle Customer question/complain Escalated the ticket to Team Lead Max. age hired 35 years old At least possess associate degree (all majors) Willing to work with shifting 1 year of customer service experience, and have received service soft skills training Typing speed 40 words/min Ability to speak English, and understand passive English...

Requirement: - Minimal Bachelor Degree from any major - Experience as a Customer Services Team Leader min 1 year - Strong customer care skills and active listening - Familiar with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and observation - Ability to multi-task,...

Record quality inspection data and sort out relevant data reports According to the quality inspection results, simple analysis can be made and quality improvement suggestions can be submitted to the training department or management Acting as a backup of team leader to manage the team Male/Female Min. Education D3 (all majors) Have experience as Quality...

**Agent Intermediate**: Requirement: - Male/Female - Max. age hired 35 years old - Min. Education D3 (all majors) - Willing to work with shifting - **2 year of customer service experience**, and have received service soft skills training - Typing speed 40 words/min, - Written and spoken English standard (no accent) - Good communication and listening skill -...

Requirement: 1. Have minimum D3 Education and experience as a customer support Team Leader min 1 year; 2. Fluent in English, responsive and have leadership skills; 3. Have ability to manage KPI Agent CS, Monitoring Quality Agent and familiar with CRM system; 4. Good administrative skills Jenis Pekerjaan: Penuh Waktu Pendidikan: - D1-D4...

Kualifikasi: - Usia maksimal 35 tahun - Pendidikan mínimal SMA/K sederajat - Memiliki pengalaman dalam melayani customer dan menghandle pengiriman barang - Memiliki pengalaman mínimal 2 tahun sebagai Leader/SPV Customer Service, atau pengalaman mínimal 4 tahun sebagai Senior Customer Service - Mahir menggunakan Ms. Office - Penempatan di Mitra10...

Requirement: - Male/Female - Max. age hired 35 years old - Min. Education D3 (all majors) - Willing to work with shifting - **1 year of customer service experience**, and have received service soft skills training - Typing speed 40 words/min, - Ability to speak English, and understand passive English commands - Good communication and listening skill - Have...