
Oracle Dba
22 hours ago
Oracle DBA-220006Z4
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
Capability for critical customer support
- Expert knowledge of Oracle Database, RAC and ASM.
- Strong DBA skills and relevant working experience with Oracle Database 11g -19c
- Oracle GoldenGate Skills are highly desired
- Experience implementing high availability, Security features of Oracle Database
- Experience with Engineered systems such as Exadata, ODA etc. is a plus
- Sharp technical troubleshooting skills
- A good understanding of support processes
- Ability to manage escalated technical situations & develop action plans
- Ability to spot proactive services that benefit of customer
- Ability to facilitate issues with Development and Support
- Strong customer management skills and independent worker
- At least 6 plus years of experience with Oracle Database as an DBA/Consultant/Support Engineer
- Oracle certifications will be a plus
- Occasional travel within ASEAN region.
Knowledge of regional languages (Bahasa Indonesia/Malay) will be a plus.
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
**Job**: Support
**Travel**: Yes, 25 % of the Time
**Location**: ID-ID,Indonesia-Jakarta
**Job Type**: Regular Employee Hire
**Organization**: Oracle
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