Oracle Dba

7 days ago

Jakarta, Indonesia ELABRAM SYSTEMS Full time

**Job Description**:

- Database monitoring and Maintenance
- Monitors database infrastructure
- Proactively monitors the work queues.
- Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Perform Proactive Performance Monitoring and provide applicable suggestions
- Update tickets with resolution tasks performed
- Identify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
- Provide Level 1 support to all incidents, requests and escalate to L2 support in case of problems
- Communicate with other teams and clients for extending support
- Execute changes with clear identification of risks and mitigation plans to be captured into the change record
- Follow the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
- Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
- Work with automation teams for effort optimization and automating routine tasks
- Establish monitoring for client databases
- Identify problems and errors before they impact a client’s service
- Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals
- Plan and execute approved maintenance activities
- Audit and analyze incident and request tickets for quality and recommends improvements with updates to knowledge articles.
- Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

**Requirement**
- Minimum 6 months of experience in handling Oracle Database Technologies
- Must have worked with Maintenance and Monitoring of Oracle Databases
- Good to have experience in Installation, Implementation, Disaster Recovery Setup, Monitoring Tools Setup, Backup/Recovery, Migration and High Availability Configuration Setup
- Moderate managed services experience
- Moderate level knowledge in ticketing tools
- Required to have knowledge of Database Administration in Oracle
- Must have been an Oracle Database Administrator for at least 6 months to 1 year
- Knowledge of handling SQL Server / MySQL / Postgresql / MongoDB / Redis / Cassandra / Other databases would be advantageous
- Knowledge in Cloud Environment, Microservices architecture would be advantageous
- Knowledge of DevOps and CI/CD pipelines would be preferred
- Ability to communicate and work across different cultures and social groups
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurised environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

**Job Types**: Full-time, Contract
Contract length: 6 months

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Education**:

- S1 (preferred)

**Experience**:

- Database: 1 year (preferred)

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