Customer Service Agent
2 weeks ago
CP Tower
- Non-Executive
- Full-time
- MYR 2,400 - MYR 3,000
**Job Openings**
- Customer Service Agent (Digital Banking)
**Job Brief**:
**Responsibilities**:
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the Key Performance Indicator (KPI) monthly.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
**Job Requirements**:
- Possess a Diploma or Degree in related fields.
- Minimum of 1-2 years of customer service experience in a contact center environment.
- Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
- Excellent verbal and written communication skills in English is mandatory.
- The ability to speak in Mandarin will be an added advantage.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.
- Ability to work flexible hours, including weekends (24/7)
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