Operations Director

2 days ago


Jakarta, Jakarta, Indonesia Avrist Full time
Job Summary

We are seeking an experienced Division Head of Operations to join our team at Avrist. As a key member of our leadership team, you will be responsible for developing and implementing operational strategies that drive efficiency, effectiveness, and customer satisfaction.

Key Responsibilities
  • Operational Strategy Development: Develop and implement operational strategies to improve efficiency, effectiveness, and customer satisfaction.
  • Process Improvement: Lead process improvement initiatives to streamline workflows and enhance customer experience.
  • Team Management: Manage and mentor teams within the operations division, including staff involved in underwriting, claims, policy administration, and customer service.
  • Compliance and Regulatory Requirements: Ensure that all operational processes comply with legal and regulatory requirements.
Qualifications
  • Education: Minimum education: Bachelor's degree, preferably Medical Doctor.
  • Experience: At least 10 years of work experience, with a minimum of 5 years in a managerial position in the Operational field (life and health insurance) from insurance industry.
  • Skills and Qualifications: Deep understanding of life and health insurance products, regulations, and market trends. Strong background in operations management, process improvement, and change management.


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