Senior Director of CX Innovation

2 days ago


Jakarta, Jakarta, Indonesia Manulife Insurance Malaysia Full time
About the Job

We are seeking a highly motivated and experienced professional to join our team as the Director of Customer Engagement. As a key member of our leadership team, you will play a critical role in shaping our customer engagement strategy and driving business results.

Main Responsibilities:
  1. Develop and execute comprehensive customer engagement strategies that align with business objectives.
  2. Collaborate with cross-functional teams to identify opportunities for improvement and develop solutions that meet customer needs.
  3. Lead the development of customer personas, journey maps, and other tools to inform customer experience initiatives.
  4. Establish and maintain relationships with key stakeholders to ensure effective communication and collaboration.
Requirements:
  • Bachelor's or Master's degree in Business Administration, Marketing, or a related field.
  • Minimum 8 years of experience in customer-facing roles, with a strong background in engagement and relationship-building.
  • Proven track record of driving customer satisfaction and loyalty.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.


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