Operations Coordinator

2 weeks ago


Jakarta, Jakarta, Indonesia Cartrack Full time
Operations Admin for Scheduling (Scheduler)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are seeking a skilled Operations Admin for Scheduling (Scheduler) to join our team. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:
  • Coordinate the scheduling of GPS tracking unit fitments to customers, ensuring timely and efficient delivery.
  • Communicate with customers to confirm fitment appointments and provide updates as needed, maintaining excellent customer service and support.
  • Collaborate with suppliers to ensure timely delivery of GPS tracking units, managing relationships and resolving any issues that may arise.
  • Communicate with internal departments to ensure the smooth delivery of fitment operations, fostering a collaborative and efficient work environment.
  • Manage the fitment scheduling system, including data entry and reporting, to ensure accurate and up-to-date records.
  • Monitor and report on fitment progress to ensure timely completion, identifying and resolving any scheduling conflicts or issues.
  • Maintain accurate and up-to-date records of fitment appointments and status, adhering to all company policies and procedures.
  • Provide excellent customer service and support to ensure customer satisfaction, responding to customer inquiries and resolving any issues in a timely and professional manner.
Qualifications:
  • Conversational level of English language skill.
  • Minimum of Diploma Degree (D3) or equivalent.
  • At least 1 year of experience in scheduling or a related field.
  • Strong computer skills, including proficiency in scheduling software.
  • Excellent organizational and time-management skills.
  • Ability to work effectively in a fast-paced, deadline-driven environment.
  • Strong attention to detail and accuracy.
  • Ability to communicate effectively with all levels of the organization and with customers.
  • Ability to work independently and as part of a team.


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