Hotel Operations Manager
1 week ago
We are Marclan International, a leading hospitality group in Indonesia seeking a seasoned Hotel Manager to join our team.
The ideal candidate will have a proven track record of maximizing hotel revenue and delivering exceptional guest experiences.
Key Responsibilities:
- Leverage sales and marketing efforts to drive revenue growth at the property level and align with corporate strategies.
- Participate in sales calls and site visits as a revenue leader, fostering strong relationships with local demand generators.
- Maintain in-depth knowledge of the local market, including competitor strategies and community impact opportunities.
- Negotiate service agreements with vendors to secure optimal terms.
- Monitor financial reports and statements to inform performance versus budget and expenses.
- Determine areas of concern and develop targeted strategies to improve performance.
- Achieve financial goals while maintaining high levels of guest and team member satisfaction.
- Manage costs effectively, balancing supplies, utilities, and labor expenses within budgeted parameters.
- Recruit team members with expertise, creativity, and leadership potential to meet business needs.
- Foster skill proficiency and professional development through training and feedback.
- Ensure technical skills and other training occur throughout the property to support daily operations.
- Establish open, collaborative relationships with direct reports and team members, promoting a commitment to exceptional service.
- Regularly interface with customers to obtain feedback on product quality, service levels, and overall satisfaction.
- Analyze service issues, identify trends, and develop creative solutions to overcome obstacles and improve guest satisfaction results.
- Maintain a well-managed property atmosphere that meets or exceeds guest expectations.
- Inspire teams to achieve operational excellence, make key decisions, remove obstacles, and ensure adequate resources for business success.
- Create synergy and a positive work environment that consistently delivers results and strives for improvement.
- E nsure the property is a safe and secure facility for guests and team members.
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