Chief Operating Officer

4 days ago


Jakarta, Jakarta, Indonesia Iglooinsure Full time

About Iglooinsure

Iglooinsure is a pioneering insurtech firm based in Singapore. With offices across Southeast Asia, we aim to make insurance accessible and affordable for all.

We empower companies to eliminate operational risk, drive new revenue streams, and optimize their existing products and services. Our innovative solutions enable businesses to thrive in a rapidly changing market.

About the Role

We are seeking a highly skilled and experienced operations professional to lead our team in Indonesia. The ideal candidate will have a strong track record of delivering results and driving operational excellence.

The successful candidate will be responsible for designing and developing annual operating plans, monitoring performance metrics, and leading a team of operations professionals. They will also play a key role in identifying pain points and implementing process improvements.

Job Responsibilities
  • Develop and implement annual operating plans and resource planning for the operations department in Indonesia.
  • Own operational excellence in Indonesia, ensuring a smooth and efficient setup for all stakeholders involved.
  • Draft, monitor, and share Service Level Agreements (SLAs) for customer service operations strategy and be responsible for CS NPS.
  • Use data to track ops performance consistently for decision-making, planning & management.
  • Lead, manage, and mentor the operations teams in Indonesia to help them perform at their best, enjoy their work, and grow into their roles.
  • Identify training needs for each team member and work with them towards achieving their career goals.
  • Partner with cross-functional teams to increase scalability by identifying pain points of internal processes/tools used by Ops team.
  • Manage key vendor relationships to ensure Igloo is working with the best partners to help us scale.


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