Customer Experience Director

4 days ago


Bekasi, West Java, Indonesia PT. PASSION ABADI KORPORA Full time
About the Job

PT. PASSION ABADI KORPORA is seeking a customer-focused retail professional to manage our boutique team and drive sales growth.

The ideal candidate will possess excellent customer service skills, a strong ability to motivate and inspire a team, and a deep understanding of luxury retail operations.

  • Key Responsibilities:
  • Lead a team of sales associates to achieve sales targets and provide outstanding customer service.
  • Recruit, train, and develop boutique staff to ensure product knowledge and service excellence.
  • Set clear performance expectations and regularly provide feedback and coaching to team members.
  • Customer Service:
    • Ensure that every customer receives a personalized and memorable shopping experience.
    • Handle customer inquiries, concerns, and special requests professionally and promptly.
    • Resolve customer complaints and issues in a manner that preserves the brand's reputation.
  • Sales and Inventory Management:
    • Drive sales growth and meet or exceed sales targets.
    • Monitor inventory levels, conduct regular stock assessments, and coordinate restocking.
    • Implement effective visual merchandising to enhance the store's aesthetic appeal.
  • Collaborate with the marketing team to implement in-store promotions and events.

Requirements:

  • Proven experience in retail management, preferably in the luxury or jewelry industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service skills.
  • Proficiency in retail software and point-of-sale systems.


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