Implementation Consultant
6 days ago
Train and onboard customers on the Anchanto SaaS products
**The role**:
Key Accountabilities/Responsibilities
Training and implementing Anchanto’s Software Products for various Anchanto customers (OMS/WMS)
Learn and gain in-depth understanding of features, process flows and processes of Anchanto’s software products. Keep up to date with new features as well as changes to the existing features in the products
Assist the sales and account management team in order to provide Anchanto software walkthrough to prospects or signed customers.
Responsible for working with Anchanto customers in different phases such as implementation and nursery.
Facilitating pre-implementation call with the customers to ensure the implementation has proper agenda
Prepare and work on pre-implementation checking and documents pack.
Perform implementation readiness check and be available for every implementation planned with the customers either onsite or remotely
Prepare and share pre implementation action items and ETA. Share it with all the stakeholders
Work on Software configuration and Data import if required as part of implementation process
Handhold customers till they get comfortable with the Anchanto software and its processes
Co-ordinate and resolve any tech or integration specific issues that are observed during the implementation or during walkthrough with customers
Prepare and share the Post-implementation report with all internal and external stakeholders
Take the implementation phase sign-off from customer keeping account manager in loop
During nursery phase, analyze and respond to issues or queries raised by the customer.
Work on resolution of any issues post-implementation and share ETA with the stakeholders.
Arrange weekly call with all the users from customer end during the nursery phase
Get on to re-training or additional walkthrough sessions of Anchanto software with the customer team
Ensure all relevant team members are comfortable with Anchanto software during the nursery phase
Work on any data clean-up required post the implementation and nursery phase to ensure transition to go-live
Prepare and share post-nursery phase report with all the internal and external stakeholders.
Work on smooth transition of customer from nursery to go-live phase.
Perform all trainings and implementations with utmost discipline, etiquette, mannerism, professionalism, user-friendly manner, understanding customer needs, understanding technical as well as operational situations with/ from customer, giving full attention to customer queries/ issues/ questions during trainings and resolving them without losing the track of it, being very clear in communication and maintain record of all execution phases and thereby sharing at every interval with all relevant stakeholders without fail key Competencies.
**Benefits**:
A chance to build career with a fast-growing global SaaS tech company
An opportunity to collaborate with global teams on interesting projects
Competitive salary package
Amazing work-life balance
Learning opportunities
**Work hours**: 09:00 AM to 06:00 PM Local time
We are an equal employment opportunity employer and promote diversity; actively encouraging applicants all backgrounds, ages, LGBTQ+, and those with disabilities to apply
Excellent written and verbal communication in English and Indonesia
Minimum 3-5 years of previous experience with Software system implementations for clients/customers is essential
Understanding of customer lifecycle and behavior
Ability to work with teams in different geographies
Good to have experience in eCommerce and Logistics domain
Ability to clearly communicate internally and externally
Analytical and problem-solving skills
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