Customer Onboarding Manager- Sea

4 weeks ago

Jakarta, Indonesia WebEngage Full time

**About us**:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

**About the role**:
A strategic position that allows you to be the main point of contact for mid-market & enterprise clients overseeing all processes during the onboarding and implementation phase to maximize the ongoing relationship. As a Customer Onboarding Manager, it will be your reasonability to gather the requirements from some pretty senior-level executives to which then you will implement this fantastic product into some of the largest businesses out there. This involves mapping out customer processes, configuring the software, and working both with customer stakeholders and the internal team.

**Essential Functions and Responsibilities**:

- A client-facing, consultative approach to business with the main goal of benefitting both parties
- Responsible for managing the product implementation and integration
- Working with clients, running workshops, and project meetings
- Ensuring that the product is delivered to agreed scope and timelines, with customer satisfaction on the quality of work
- Reporting KPIs on a weekly basis
- Planning and forecasting resource requirements based on future demands
- Implementing methodology and best practices to continue to develop and scale the delivery of this product
- Developing and executing strategies for leveraging data and running projects with customers to help improve their processes and use data to help drive product development
- Training relevant stakeholders from the client’s team to ensure they understand and are able to use the product to see the value and determine ROI from our product
- Oversee multiple projects and ensure onboarding timelines are met
- Assist with challenging client requests or issue escalations as needed

**Knowledge, Skills, and Abilities**:

- Master’s degree in business administration or related field
- Bachelor’s degree in Computer Applications/IT or an equivalent combination
- 4 to 6 years Project Management or Business Analyst experience (preference given to those with project management experience in B2B SAAS Industry)
- Working knowledge of digital marketing, marketing automation, SAAS implementation, campaign management
- Knowledge on which flavor of Agile to use and when to use it
- Experience managing projects with multiple stakeholders, running meetings/conference calls and smaller workshops with Mid-Market or Enterprise Client
- Strong working knowledge of CRM/CDP management systems
- Basic conceptual understanding of data flow through API, Webhooks, SDK, GTM will be advantageous
- Proficiency in Bahasa and English is a must

**Life at WebEngage**:

- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings
- A highly inclusive work culture that promotes a relaxed, creative and productive environment
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance
- Go on company-sponsored offsite, once a year and blow off steam with your work buddies (Post Pandemic)

**Perks & Benefits**:

- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

**Explore more here**:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation

  • Project Management

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Individual Contributor) - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group...

  • Customer Onboarding Manager

    1 week ago

    Jakarta, Indonesia WebEngage Full time

    **About the role**: A strategic position that allows you to be the main point of contact for mid-market & enterprise clients overseeing all processes during the onboarding and implementation phase to maximize the ongoing relationship. As a Customer Onboarding Manager, it will be your reasonability to gather the requirements from some pretty senior-level...

  • QA Engineer Lead

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    **QA Engineer Lead (Supply Chain) - Sea Labs** Engineering and Technology - Sea Labs Indonesia, Jakarta Experienced (Team Lead) **About Sea Labs Indonesia** Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique...

  • Customer Onboarding Specialist

    2 weeks ago

    Jakarta, Indonesia UMAI Restaurants Solutions Full time

    CUSTOMER SUCCESS / ONBOARDING SPECIALIST Location: Bali, Indonesia UMAI is a software provider that helps restaurants to save time and increase revenues by automating manual tasks, minimize last-minute cancellations, upsell customers more effectively and provide more personalized service. We are one of the fastest growing F&B tech B2B companies in the...

  • Front End Engineer

    2 weeks ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Individual Contributor) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia....

  • Product Management

    2 weeks ago

    Jakarta, Indonesia Sea Limited Full time

    **Product Management (Games), Sea Labs** Product Management - Sea Labs Indonesia, Jakarta Experienced (Individual Contributor) The games team aims to provide pleasant shopping experiences to millions of Shopee users throughout more than ten regions with our gamification features. Our team drives Shopee user engagement by leveraging game design elements...

  • Technical Trainer

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Individual Contributor) - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group...

  • Senior Site Reliability Engineer

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Individual Contributor) **About Sea Labs** - Sea Labs is at the core of the Sea platform development, supporting diverse business lines from e-commerce, supply chain, games, payment, and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its...

  • QA Engineer

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Individual Contributor) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia....

  • QA Engineer

    2 weeks ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Internship **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred...

  • Senior QA Engineer

    2 weeks ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Individual Contributor) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce...

  • App Operations

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Individual Contributor) **About Sea Labs Indonesia**: - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs...

  • QA Engineer

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Individual Contributor) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia....

  • Expert QA Engineer

    2 weeks ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Team Lead) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business,...

  • Expert Front End Engineer

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Team Lead) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its...

  • Expert QA Engineer

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Team Lead) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its...

  • Expert Front End Engineer

    2 weeks ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Team Lead) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business,...

  • Expert Back End Engineer

    2 weeks ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Team Lead) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business,...

  • Senior QA Engineer

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Individual Contributor) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia....

  • Back End Engineer

    1 week ago

    Jakarta, Indonesia Sea Limited Full time

    Experienced (Individual Contributor) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia....