Customer Onboarding Manager- Sea

6 months ago

Jakarta, Indonesia WebEngage Full time

**About us**:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

**About the role**:
A strategic position that allows you to be the main point of contact for mid-market & enterprise clients overseeing all processes during the onboarding and implementation phase to maximize the ongoing relationship. As a Customer Onboarding Manager, it will be your reasonability to gather the requirements from some pretty senior-level executives to which then you will implement this fantastic product into some of the largest businesses out there. This involves mapping out customer processes, configuring the software, and working both with customer stakeholders and the internal team.

**Essential Functions and Responsibilities**:

- A client-facing, consultative approach to business with the main goal of benefitting both parties
- Responsible for managing the product implementation and integration
- Working with clients, running workshops, and project meetings
- Ensuring that the product is delivered to agreed scope and timelines, with customer satisfaction on the quality of work
- Reporting KPIs on a weekly basis
- Planning and forecasting resource requirements based on future demands
- Implementing methodology and best practices to continue to develop and scale the delivery of this product
- Developing and executing strategies for leveraging data and running projects with customers to help improve their processes and use data to help drive product development
- Training relevant stakeholders from the client’s team to ensure they understand and are able to use the product to see the value and determine ROI from our product
- Oversee multiple projects and ensure onboarding timelines are met
- Assist with challenging client requests or issue escalations as needed

**Knowledge, Skills, and Abilities**:

- Master’s degree in business administration or related field
- Bachelor’s degree in Computer Applications/IT or an equivalent combination
- 4 to 6 years Project Management or Business Analyst experience (preference given to those with project management experience in B2B SAAS Industry)
- Working knowledge of digital marketing, marketing automation, SAAS implementation, campaign management
- Knowledge on which flavor of Agile to use and when to use it
- Experience managing projects with multiple stakeholders, running meetings/conference calls and smaller workshops with Mid-Market or Enterprise Client
- Strong working knowledge of CRM/CDP management systems
- Basic conceptual understanding of data flow through API, Webhooks, SDK, GTM will be advantageous
- Proficiency in Bahasa and English is a must

**Life at WebEngage**:

- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings
- A highly inclusive work culture that promotes a relaxed, creative and productive environment
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance
- Go on company-sponsored offsite, once a year and blow off steam with your work buddies (Post Pandemic)

**Perks & Benefits**:

- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

**Explore more here**:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation

  • Onboarding Manager

    5 months ago

    Jakarta, Indonesia Third-Party Job Posts Full time

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Customer Onboarding Manager

    5 months ago

    Jakarta, Indonesia WebEngage Full time

    **About the role**: A strategic position that allows you to be the main point of contact for mid-market & enterprise clients overseeing all processes during the onboarding and implementation phase to maximize the ongoing relationship. As a Customer Onboarding Manager, it will be your reasonability to gather the requirements from some pretty senior-level...

  • Sea Logistics Import Customer Care Supervisor

    5 months ago

    Jakarta, Indonesia Kuehne+Nagel Full time

    We are looking for someone who's passionate about Sea Logistics, who understands the challenges and thrives on the dynamics that each day can bring. ** Your Role**: You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of...

  • Product Management

    6 months ago

    Jakarta, Indonesia Sea Limited Full time

    Product Management - Sea Labs Indonesia, Jakarta - Entry Level - Sea Labs is at the core of the Sea platform development, supporting diverse business lines from e-commerce, supply chain, games, payment, and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia....

  • Project Management

    7 months ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Individual Contributor) - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the...

  • Air and Sea Supervisor

    5 months ago

    Jakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • QA Engineer Lead

    5 months ago

    Jakarta, Indonesia Sea Limited Full time

    **QA Engineer Lead (Supply Chain) - Sea Labs** Engineering and Technology - Sea Labs Indonesia, Jakarta Experienced (Team Lead) **About Sea Labs Indonesia** Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique...

  • QA Engineer Lead

    5 months ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Team Lead) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business,...

  • Front End Engineer

    6 months ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Individual Contributor) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce...

  • Sea Logistics Customer Care Specialist

    6 months ago

    Jakarta, Indonesia Kuehne+Nagel Full time

    We are currently seeking a dynamic individual to join our team as a Sea Logistics Customer Care Specialist at Kuehne + Nagel in Indonesia. This position involves managing and facilitating customer interactions, ensuring efficient sea logistics operations. ** Your Role**: You will support customers by providing helpful information, answering questions, +...

  • Sea Logistics Customer Care Manager

    5 months ago

    Jakarta, Indonesia Kuehne+Nagel Full time

    Are you passionate about delivering exceptional service and managing client relationships in the dynamic world of freight forwarding? If so, we have an exciting opportunity for you! We are a leading freight forwarding company dedicated to providing efficient and reliable logistics solutions to our clients worldwide. With our commitment to excellence and...

  • Front End Engineer

    7 months ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Individual Contributor) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce...

  • Sea Logistics Sales Representative

    5 months ago

    Jakarta, Indonesia Kuehne+Nagel Full time

    As the global market leader in Sea Logistics, our growth and success points to one thing: People. Our Employees have shaped best business practices internally and with customers around the world. It’s an exciting time to work in logistics, and Sea Logistics Sales is the place to experience it. ** Your Role **:You will focus on developing + diversifying...

  • Technical Trainer

    5 months ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Individual Contributor) - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the...

  • Product Management

    6 months ago

    Jakarta, Indonesia Sea Limited Full time

    **Product Management (Games), Sea Labs** Product Management - Sea Labs Indonesia, Jakarta Experienced (Individual Contributor) The games team aims to provide pleasant shopping experiences to millions of Shopee users throughout more than ten regions with our gamification features. Our team drives Shopee user engagement by leveraging game design elements...

  • Sea Logistics Sales Representative

    5 months ago

    Jakarta, Indonesia Kuehne+Nagel Full time

    As the global market leader in Sea Logistics, our growth and success points to one thing: People. Our Employees have shaped best business practices internally and with customers around the world. It’s an exciting time to work in logistics, and Sea Logistics Sales is the place to experience it. - ** Your Role **:You will focus on developing + diversifying...

  • Sea Logistics Sales Representative

    5 months ago

    Jakarta, Indonesia Kuehne+Nagel Full time

    Utilizing the demonstrated superior Sea Logistics product + trade knowledge, the Sea Logistics Sales Representative is primarily tasked with developing + diversifying business so that income increases, guaranteeing the future growth of the organization. - ** Your Role **:You will focus on developing + diversifying business in line with financial + volume...

  • Onboarding/support Consultant

    3 weeks ago

    Jakarta, Indonesia TableCheck Full time

    **About TableCheck** TableCheck is a global platform built to help restaurants own their guest experience. We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans. Used by over 10,000 restaurants in 35 countries-including over 300 Michelin-starred...

  • Product Management

    5 months ago

    Jakarta, Indonesia Sea Limited Full time

    **Product Management (ShopeePay) - Sea Labs** Engineering and Technology - Sea Labs Indonesia, Jakarta Experienced (Individual Contributor) The Payment team, best known for their flagship product: ShopeePay, aims to develop a mature, world-class payment platform connecting individuals and businesses within Shopee ecosystem. Beyond ShopeePay, the Team also...

  • QA Engineer

    5 months ago

    Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Experienced (Individual Contributor) **About Sea Labs Indonesia** - Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce...